CUSTOMER SERVICE MANAGER - STATE FARM AGENT TEAM MEMBER

About the role

Bilingual Customer Service Manager (English/Spanish) ready to bring the energy and make customers’ days better. If you’re fluent in English + Spanish and you love talking with people (and actually helping them), this role is for you. Join our State Farm team and help lead the customer experience like a pro—no boring vibes.

Responsibilities

• Be the go-to for customer questions, follow-ups, and support
• Use a needs-based approach to guide customers to the right insurance/financial options
• Keep the day moving: leads, scheduling, and next steps
• Team up to solve issues fast and keep service on point

Requirements

• English/Spanish fluency required (verbal + written)
• Clear communication and genuine listening skills
• Detail-focused, proactive problem-solver, and a true team player
• Currently licensed or willing to get licensed within 30 days
• Comfortable learning computer systems

Benefits

• Health insurance
• 401(k)
• Dental insurance
• Vision insurance
• Paid time off
• Bonus based on performance
• Quarterly team outings to build real culture
• Real growth—advance within the agency

Pay

$40,000–$60,000 total compensation per year (salary + commission/bonus)