Clinical Customer Care Staff Pharmacist , Amazon Pharmacy

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We provide customers with transparent and simple pricing, 24/7 customer service support, and home delivery of medications. We create programs and products that embody our mission to become the world's safest and fastest online pharmacy.

About the role

We are looking for a Staff Pharmacist to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy.

Potential shifts:

• Sun–Wed 7:00 AM – 5:30 PM
• Tue–Sat 7:00 AM – 3:30 PM
• Wed–Sat 7:30 AM – 6:00 PM

Responsibilities

• Maintain comprehensive customer profiles including current and past medical history, clinical and laboratory data, and concurrent medications (including over-the-counter and home remedies).
• Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate.
• Operate and troubleshoot pharmacy automation systems.
• Utilize, monitor, and troubleshoot automated dispensing and fulfillment systems to ensure accurate, efficient, and timely preparation of prescription orders.
• Collaborate with pharmacy technicians and engineering teams to resolve automation issues, optimize workflows, and maintain compliance with quality and safety standards.
• Dispense controlled substances and maintain regulatory compliance.
• Accurately dispense controlled substances in accordance with DEA regulations and state-specific laws.
• Maintain thorough, timely, and auditable records of all controlled substance transactions, including inventory management, reconciliation, and reporting.
• Provide clinical support: answer clinical questions, provide guidance, collaborate with healthcare team members, and document all communications.
• Investigate and resolve medication errors.
• Implement policies and procedures in accordance with state and federal laws.
• Maintain required regulatory documentation.
• Participate in continuous improvement initiatives.
• Support pharmacy operations across departments as needed.

Physical requirements may include the ability to perform warehouse work and lift at least 20 pounds.

Requirements

• Bachelor's degree in Science, Doctor of Pharmacy (PharmD), or equivalent.
• Active and unrestricted pharmacy license in the state of employment (additional licenses may be required).
• Proficiency with basic computer functions and pharmacy systems.
• Exemplary interpersonal, written, and verbal communication skills.

Preferred Qualifications

• Understanding of pharmacy laws and federal/state regulations.
• Ability to manage high call volume while maintaining quality customer service.

Pay

The base salary range for this position is:

• Arizona: $103,800 – $146,400 USD annually
• Massachusetts: $103,800 – $146,400 USD annually
• New Hampshire: $103,800 – $146,400 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.

Benefits

• Health insurance (medical, dental, vision, prescription, basic life & AD&D, with options for supplemental life plans).
• Employee Assistance Program (EAP) and mental health support.
• Medical advice line.
• Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.