Clinical Coordinator (Full-Time)

Role Description

We are looking for a Clinical Coordinator excited about creating a high quality patient-experience and contributing to the smooth operations of a growing women’s health practice. The ideal candidate is outgoing and detail-oriented, is able to execute their job responsibilities independently and serve as the go to team member when the Practice Manager/Regional Director is not on site.

• Directly manage the Medical Assistant team through employee lifecycle:
• Build culture of team, accountability and support as the clinical leader. Ensure team of MAs support all providers consistently and thoroughly
• Interview, hire and coach MAs reporting into you
• Manage performance to MA competencies, behaviors, and standards
• Train new hires to that standard
• Schedule:
  • Create and manage provider/resource clinic schedule templates
  • Schedule scan for future days, working on scheduling efficiencies based on patient and provider updates
  • Book patients for appointments based on forwarded messages and/or real time booking requests
• Conduct opening and closing procedures:
• Conduct administrative tasks to ensure the office is ready at the beginning and/or end of day
• Assist with inventory, light housekeeping, and other tasks as needed
• Support scheduling:
• Conduct administrative tasks in between patients:
• Respond to administrative portal voice and text messages and emails
• Supply management:
• Aid practice manager with the overall inventory of office supplies and clinical supplies
• Aid practice manager with ordering supplies from various vendors as needed
• Admin Support
• Printing forms team uses in the office
• Checking and processing mail and deliveries daily
• Picking up superbills and birth data sheets from Labor & Delivery to be sent to appropriate parties
• Ensure patients are receiving appropriate swag throughout pregnancy
• Serve as the voice of the practice, answering and working incoming calls and messages:
• Answer and triage incoming phone calls and app messages from our current patients and new patients
• Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests)
• Check and respond to voicemail and after hours messages
• Serve as the face of the practice and welcome patients at the front desk:
• Check patients in and out
• Collect all point-of-service payments and/or outstanding balances
• Answer real-time questions and escalate as necessary
• Scan insurance cards for those not already inputted
• Team Support
• Active technology superuser and troubleshooting technology issues as they arise
• Navigate patient appointment redistribution if the on call or resource providers are called to Labor and Delivery
• Be present and engaged in all team meetings, events, and listening sessions
• Other duties as assigned
Experience
• OB/GYN or women’s health experience
• Supervisory or team leadership experience
• Current clinical certification/licensure (RN, LPN, or CMA)
• Experience with quality improvement or clinical compliance initiatives
Benefits
• Competitive compensation
• Medical, dental & vision plans, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful