Clinical Center Associate II

About the Role

At Roswell Park Comprehensive Cancer Center, every role contributes to creating a positive experience for patients and families during some of the most important moments of their lives. As a Clinical Center Associate, you will be a key part of the care team, helping keep daily operations running smoothly while providing a warm and welcoming experience for patients, visitors, and staff. This role is ideal for someone who enjoys helping others, staying organized, and working in a fast-paced healthcare environment. Your attention to detail and commitment to excellent service will help ensure patients receive the support they need from the moment they arrive.

The starting annual salary for this position is $47,695 and this can include a full comprehensive benefits package.

Responsibilities

• Greeting and assisting patients, visitors, and families with professionalism and compassion
• Answering phones, responding to routine questions, and directing calls appropriately
• Coordinating and maintaining clinic schedules to support efficient patient care
• Recording and transcribing physician orders accurately
• Assisting with patient check-in and the co-pay collection process
• Maintaining accurate records and supporting day-to-day clerical activities
• Protecting patient privacy and handling confidential information with care
• Collaborating with providers and team members to support smooth clinic operations
• Contributing to a positive, patient-focused environment every day

Requirements

You may be a great fit for this role if you are:

• Friendly, compassionate, and customer-focused
• Organized and able to manage multiple priorities
• Comfortable working with schedules, phone systems, and administrative tasks
• Detail-oriented and committed to accuracy
• A strong communicator who enjoys working with people
• Dependable and able to work effectively as part of a team
• Committed to maintaining confidentiality and professionalism
• Interested in building a career in healthcare and supporting patient experiences

Previous administrative, customer service, or healthcare experience is helpful, but most importantly, we're looking for someone who enjoys helping others and takes pride in providing excellent service.

Qualifications

Required Education and Experience

• Medical Office Assistant Associate’s degree and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• Associate’s degree and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma, completion of a Roswell Park-approved Medical Assistant certificate program and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma and the equivalent of three (3) years of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

Note: Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Preferred Qualifications

The ideal candidate will have prior experience scheduling in a Radiology setting, preferably with exposure to complex scheduling.

Benefits

This position can include a full comprehensive benefits package.

Pay

The starting annual salary for this position is $47,695.

Schedule

• Time Type: Full time
• Weekly Hours: 37.5
• FTE: 0.9375
• Shift: First Shift

Why You'll Love Working Here

At Roswell Park, you'll join a nationally recognized cancer center where every employee plays a meaningful role in advancing patient care, research, and innovation. Whether you're interacting directly with patients or supporting operations behind the scenes, your work makes a difference.

• Meaningful work – Help create a positive experience for patients and families every day.
• Supportive culture – Work alongside colleagues who value teamwork, compassion, integrity, and respect.
• Opportunities to grow – Build new skills and expand your career within a leading healthcare organization.
• A place where you belong – Join a team where employees are heard, respected, and valued.
• Purpose-driven mission – Be part of an organization dedicated to eliminating cancer's grip on humanity through compassionate care, research, and innovation.