Clinical Center Associate I

About the Role

If you enjoy helping people and keeping things running smoothly behind the scenes, this role offers a great opportunity to make a difference every day. As a key part of a clinic or care center team, you’ll help create a positive experience for patients, families, and staff. From managing schedules to supporting patient visits, your work ensures that care teams can focus on what matters most—delivering excellent care.

What You’ll Do

• Welcome and assist patients, families, and visitors with professionalism and care
• Answer phones, respond to routine questions, and direct calls appropriately
• Maintain and coordinate clinic schedules to support smooth daily operations
• Record and transcribe physician orders accurately
• Support the patient check-in and co-pay collection process
• Help keep patient information organized and up to date
• Work closely with team members to support daily clinic activities

Qualifications

• Required Education and Experience
• Medical Office Assistant Associate’s degree; or Associate’s degree and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology
• High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology
• High School diploma or High School Equivalency Diploma and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology
• High School diploma or High School Equivalency Diploma and the equivalent of one (1) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).