Clinical Case Manager

Job Summary

The Clinical Case Manager works collaboratively with an interdisciplinary team to support caregivers in meeting their mental health, functional, and family-stability goals. This role provides short-term clinical intervention, care coordination, and crisis support while helping families navigate complex systems and access the resources they need.

Minimum Qualifications

• Master’s Degree in Social Work, Marriage and Family Therapy, Professional Counseling or related field

• Knowledge of the clinical impact of trauma, attachment, diversity, and poverty

• Previous experience in case management, social services, behavioral health, or working with families in high-need communities

• Demonstrated ability to provide trauma-informed, culturally responsive support

• Strong communication, organization, and time management skills

• Demonstrated knowledge of community resources and ability to support families in addressing social determinants of health

Essential Responsibilities

• Collaborate with Family Advocates, Adult Therapists, educators, and interdisciplinary team members to support families holistically

• Provide short-term individual clinical case management to caregivers seeking mental health support

• Work alongside Family Advocates to take on and manage high-acuity Care Coordination cases, providing direct support to stabilize families and guide them through crisis until they transition back to ongoing support

• Provide intervention and support during periods of high acuity, addressing functional, behavioral, and mental health needs while navigating multiple systems

• Respond to client crises and provide therapeutic support, including assessment and intervention related to suicidal risk, behavioral challenges, and other urgent needs, ensuring appropriate resources and warm handoffs

• Facilitate psychoeducational and support groups for caregivers and support parent engagement initiatives

• Advocate for families by assisting with access to resources and navigating systems such as healthcare, housing, and education

• Maintain timely and accurate documentation in the EHR and other agency systems, including intakes, assessments, progress notes, and treatment plans

• Track client progress and outcomes to support program evaluation and continuous improvement

• Participate in weekly interdisciplinary team meetings and consultations (child, adult, speech, occupational, and music therapy) to support a collaborative and accountable team culture

• Build and maintain partnerships with community organizations to expand accessible services for families

• Serve as the point of contact for higher education institutions regarding practicum and internship students, including onboarding and coordination with supervising staff

• Maintain appropriate professional boundaries and adhere to ethical standards of practice

• Participate in weekly supervision (agency and clinical, as applicable) and maintain licensure requirements

• Engage in ongoing professional development opportunities

Additional Expectations

• Maintain flexibility to meet the needs of families, including occasional evenings or participation in family engagement events

• Support a culture of equity, inclusion, and respect in all interactions with families, staff, and community partners

• Ability to respond effectively in crisis situations and adapt to changing needs