Clinical Case Manager

Primary Duties

• Develops with each client or family a detailed Service Plan centered on goals that assist in maintaining stable housing.
• Ensures the successful completion of assigned goals for client or family documented within the Individual Service Plan (ISP).
• Ensures timely and thorough case notes within external and internal documentation systems.
• Provides individual life skills support and support to address barriers to success.
• Provides a minimum of two case management sessions each month to participants.
• Makes community linkages for participants in the areas of health, mental health, education and employment, housing, mainstream benefits, and parenting assistance; if applicable.
• Collects monthly statistics and submits to Director as required.
• Completes applicable assessments for program participants to ensure proper services and resources are offered.
• Completes appropriate person-centered planning to develop short- and long-term goals which correlate with prescribed time the individual should be allotted support from their assigned program.
• Identifies and provides linkage to community resources which will assist the client in achieving their own autonomous success.
• Advocates for clients, when applicable, to decrease the number of systemic barriers that may prevent the client from achieving success.
• Works collaboratively with internal and external stakeholders to ensure appropriate case coordination to ensure optimal communication and transition within the service delivery process.
• Gathers relevant data via the identified organizational tools to properly monitor activities that aim to support the client in achieving short- and long-term goals within their time-of-service engagement.
• Develops transitional plan 90 days prior to discharge of every client and family household to ensure the implementation of transitional resources and service linkage for the continued success of the client.

Secondary Duties

• Keeps updated on most effective means of accessing services available within the larger community and maintains an active database for referrals and community partners.
• Participates in registration and processing of participants via the electronic Homeless Management Information System (HMIS).
• Ensures that each participant agrees, understands, signs, and is in compliance with the Participant Service Agreement.
• Provides crisis intervention as and when needed.
• Represents St. Vincent de Paul of Baltimore to various groups, organizations, and service providers appropriately and within organizational standards.
• Upholds the vision, mission and values of St. Vincent de Paul of Baltimore.
• Attends all staff meetings and other meetings as directed.
• Supports a welcoming and positive environment for volunteers and works with them effectively.
• Other duties as assigned within the scope of the position.