Clinical Case Manager

About the role

We’re looking for a Clinical Case Manager (CCM) to provide comprehensive behavioral health support to resident populations. In this role, you’ll deliver individual and group therapy, manage a caseload of 10-15 residents, coordinate clinical services, and provide crisis follow-up to lessen behavioral health inequities and improve wellbeing. You’ll work as part of the Resident Wellbeing Care Team—collaborating with peer specialists, case managers, and community resource navigators—to ensure seamless, trauma-informed care within Plymouth Housing’s supportive housing model.

Primary Responsibilities

• Collaborate with residents to assess behavioral health needs and develop individualized service plans.
• Facilitate access and engagement with behavioral health, substance use, and medical treatment services.
• Provide individual and group therapy, support linkage to care programs, and conduct follow-up after crises.
• Connect residents with internal and external clinical resources as appropriate.
• Partner with Resident Wellbeing Case Managers to identify and overcome barriers to accessing care.
• Provide advocacy and assistance helping residents navigate healthcare systems and providers.
• Engage individuals using a trauma-informed, culturally responsive approach while maintaining professional boundaries.
• Work closely with Resident Wellbeing Care Team members, including peer specialists, case managers, and community resource navigators, to coordinate services.
• Participate in multidisciplinary team meetings and contribute to behavioral health service planning.
• Maintain accurate and timely documentation of resident interactions, interventions, and service plans.

Knowledge, Skills, And Attributes We Need From You

• Buils trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
• Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
• Strong clinical assessment, case management, and crisis intervention skills.
• Skilled in harm reduction, motivational interviewing, trauma-informed care, and housing-first principles.
• Able to communicate clearly and effectively, both orally and in writing, with individuals from diverse backgrounds.
• Excellent organizational, time management, and problem-solving skills with the ability to manage multiple priorities.
• Strong interpersonal skills; able to build trust and maintain professional boundaries with residents and colleagues.
• Proficient in Microsoft Office Suite and comfortable working with databases or cloud-based systems (e.g., Salesforce).
• Adept at collecting, analyzing, and using data to inform practice and program decisions.
• Demonstrated ability to work independently while collaborating effectively as part of a multidisciplinary team.

Qualifications

• Master’s degree in a behavioral science field (social work, counseling, psychology, or related discipline).
• Licensure in Washington State as LICSW, LMFT, or LMHC.
• At least two (2) years of experience providing clinical services to adults experiencing homelessness, serious mental illness, and/or substance use disorders, or providing behavioral health services to adults.
• Demonstrated experience providing clinical services within harm reduction and voluntary service models.
• Experience delivering behavioral health and case management services to individuals experiencing homelessness or housing instability, particularly those with co-occurring mental health and substance use conditions.
• Familiarity with supportive housing models and the King County behavioral health system.
• Proven ability to advocate for resident access to services and collaborate effectively with community agencies.
• Experience in crisis intervention, conflict resolution, and facilitating individual or group interventions.

Benefits

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more.