Clinical Care Navigator, Outbound (Tuesday–Saturday, 9am–5pm ET)

About the role

Spring Health is a global mental health company dedicated to eliminating barriers to mental health. We leverage AI to deliver personalized support and care, reaching over 170 million people worldwide. This role is for independently licensed mental health professionals to support clients through a phone team.

Responsibilities

• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on an outbound phone team.
• Utilize skills like active listening, motivational interviewing, and solution-focused approaches to engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Assess for risks and provide crisis support, safety planning, and follow up with high-risk members to ensure safety and timely connection to care.
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
• Use effective written skills to complete professional documentation and interact with members and providers through email.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and training.
• Aid in onboarding and mentoring new team members.

Requirements

• LCSW, LMFT, LPC, or licensed psychologist.
• Minimum of 2+ years of direct clinical care experience.
• Expertise in crisis assessment and safety planning.
• Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions.
• Excellent listening, written, and verbal communication skills.
• Motivated to provide a high-touch experience and go above and beyond for members.
• Tech-savvy: comfortable using various computer platforms and learning new systems, efficient in tech-related tasks.
• Able to multi-task and context switch!

Qualifications

• Flexibility required for occasional shift adjustments and availability needed to work 3 holidays per year.
• The required shift for this position is Tuesday–Saturday, 9am–5pm ET (or the equivalent in your respective time zone).

Skills

• Active listening
• Motivational interviewing
• Solution-focused clinical interventions
• Effective written communication
• Crisis assessment and safety planning
• Multi-tasking and context switching

Benefits

• Base hourly range: $33.33 - $42.31
• Competitive total rewards package including stock options and benefits.
• Health, Dental, Vision benefits starting on first day.
• One Medical account valued at $199/year per user.
• HSA and FSA plans available.
• Employer-sponsored 401(k) match of up to 2%.
• No-cost visits to Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Grossly paid time off, 10 sick days, 12 paid holidays, and a 1-month sabbatical leave granted at 4-year anniversary.
• Parental leave up to 18 weeks, depending on eligibility and medical situation.
• Fertility care support through Carrot, $4,000 reimbursement for related fertility expenses.
• Wellhub, an on-demand virtual benefit for wellbeing coaching and budget management.
• $200 per year donation matching to support your favorite causes.