Clinical Care Navigator, Outbound (Sunday-Thursday 9am-5pm ET)

About the role

Spring Health is a global mental health company dedicated to eliminating barriers to mental health. We leverage an AI-native platform to deliver personalized support through self-guided tools, coaching, therapy, medication management, and specialty care. Our mission is to make mental health support accessible, personal, and continuous throughout a person's life stages.

Responsibilities

• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on an outbound phone team.
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
• Use effective written skills to complete professional documentation and to interact with members and providers through email.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and training.
• Assist with onboarding and mentoring new team members.

Requirements

• Independently licensed mental health professionals (LCSW, LMFT, LPC, LICSW required).
• Flexibility required for occasional shift adjustments and availability needed to work 3 holidays per year.
• The required shift for this position is Sunday-Thursday 9am-5pm ET (or the equivalent in your respective time zone).

Qualifications

• Minimum of 2+ years of direct clinical care experience.
• Expertise in crisis assessment and safety planning.
• Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions.
• Excellent listening, written, and verbal communication skills.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch!

Skills

• Strong clinical skills.
• Effective communication and interpersonal skills.
• Ability to manage multiple tasks and adapt to changing priorities.
• Proficiency in Microsoft Office Suite.

Benefits

• Target base hourly range: $33.33 - $42.31.
• Competitive total rewards package including stock options and benefits.
• Health, Dental, Vision benefits starting on the first day at Spring Health.
• One Medical account valued at $199/year per user.
• HSA and FSA plans available.
• Employer-sponsored 401(k) match of up to 2%.
• Yearly allotment of no-cost visits to Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1-month sabbatical leave granted at your 4th anniversary.
• Parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Fertility care support through Carrot, and $4,000 reimbursement for related fertility expenses.
• Wellhub, an on-demand virtual benefit providing wellbeing coaching and budget management.
• Professional Development Reimbursement of up to $200 per year.
• $200 per year donation matching to support your favorite causes.

Pay & Schedule

• Target base hourly range: $33.33 - $42.31.
• The required shift is Sunday-Thursday 9am-5pm ET (or the equivalent in your respective time zone).

Schedule

• The required shift is Sunday-Thursday 9am-5pm ET (or the equivalent in your respective time zone).

Note

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.