Clinical Care Coordinator

About the role

The University of Pikeville seeks a compassionate and highly organized Clinical Care Coordinator to support patient care operations within the Tanner College of Dental Medicine. This position plays a vital role in coordinating patient services, supporting student providers, and ensuring an efficient and patient-centered clinical experience. The Clinical Care Coordinator works closely with faculty, students, and staff to facilitate comprehensive care delivery while maintaining high standards of professionalism, communication, and service.

Responsibilities

• Coordinate patient scheduling, appointments, and follow-up care to ensure continuity of care.
• Serve as a primary point of contact for patients, addressing questions, concerns, and care coordination needs.
• Assist in managing patient flow within the clinics to support efficient operations and minimize delays.
• Collaborate with faculty and student providers to ensure appropriate treatment planning and case progression.
• Maintain accurate and complete patient records in the electronic health record system.
• Verify patient information, insurance coverage, and required documentation prior to appointments.
• Assist with patient intake, including medical and dental history updates.
• Support patient education by reinforcing treatment plans, postoperative instructions, and preventive care guidance.
• Coordinate referrals to specialty care and track completion of referred services.
• Monitor patient compliance and recall systems to support ongoing care and clinic productivity.
• Ensure compliance with infection control, privacy, and regulatory standards.
• Participate in quality improvement initiatives and support accreditation activities as needed.
• Maintain confidentiality of patient information in accordance with applicable regulations.
• Perform other duties as assigned.

Requirements

• Associate or Bachelor's degree in healthcare administration, certificate in dental assisting, or related field preferred. Equivalent experience will be considered.
• Prior experience in a dental or healthcare setting required.
• Familiarity with electronic health record systems.
• Knowledge of dental terminology, procedures, and patient care processes preferred.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.

Skills

• Knowledge of clinical operations and patient care coordination.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong attention to detail and accuracy in documentation.
• Ability to communicate effectively with patients, students, faculty, and staff.
• Understanding of patient privacy and confidentiality requirements.
• Problem-solving skills and ability to address patient concerns professionally.
• Commitment to providing high-quality patient-centered service.

Benefits

• Medical, dental, vision, and life insurance.
• Telemedicine services.
• Long-term disability coverage.
• Tuition waivers.
• 403(b)-retirement plan.
• HSA, FSA, and dependent care accounts.
• Generous holiday schedule and paid leave program.