Clinical Care Coord II/RN

About the role

The Clinical Care Coordinator II is part of a collaborative nursing team providing day-to-day coordination of clinical activities of assigned physician’s practice, often at multiple sites. This position is working directly with our Division Chief of Orthopedic Spine and Surgeon-in-Chief of Och Spine Hospital at NYP/Allen.

Responsibilities

• Screen new patient phone calls, request medical records and imaging to be sent in advance for review; assist patient with scheduling appointment for consultation with provider.
• Oversees appointment bookings and ensures emergency situations are scheduled appropriately.
• Coordination of surgical date with attending and patient, reschedule surgeries as needed, prioritize surgeries in emergent cases.
• Provide pre-operative patient education and support; including explanation of diagnosis, upcoming testing and surgical procedure.
• Schedule/order pre-operative testing, review completed testing results and report any abnormality to provider.
• Prepare charts and imaging for upcoming surgery.
• Interface between providers, resident staff as a well as the nurses, therapists, and other support personnel who take part in caring for surgical patients.
• Career the patient's transition within and between healthcare settings, e.g. admitting, transferring, discharging and home care including visiting nurse referrals.
• Sustain knowledge of provider's protocols and post-surgical precautions; implement protocols and update all staff as needed.
• Review post-operative discharge instructions with patients including regarding wound care and pain management.
• Round independently and/or with provider on all orthopedic inpatients.
• Triage daily patient phone calls throughout the day; instructs patient and family regarding treatment instruction, documents action taken in the Electronic Medical Record (Epic).
• Address patient concerns and issues; assess, prioritize and subsequently resolve each matter. Report any patient related issues to provider.
• Fill out necessary forms, i.e. disability forms, workman's comp, handicap parking as needed; Assist with patient correspondence as needed, i.e. letters of medical necessity, school notes, insurance inquiries, etc.
• Aid provider during patient hours with examinations, prescriptions and direct patient care, remove/apply sutures and dressings.
• Send patient telephones prescription requests to pharmacy and documents action in the Electronic Medical Record (Epic).
• Chart preparation according to protocol and orders appropriate x-rays for office hours using the Electronic Medical Record (Epic).
• Contact all patients and fax/email requisitions for outside radiology orders as needed.
• Review schedules prior to office hours and orders x-rays for add on patients using the Electronic Medical Record (Epic).
• Greet and escort patients and/or guardians to the examination rooms.
• Ensure patients have completed all paperwork; obtain vitals and enter data into the Electronic Medical Record (Epic); complies with Meaningful Use Measures.
• Communicates as necessary and appropriate with primary care or local physician any care plan being initiated for patients.
• Aids in the development and implementation of clinical research trials.
• Maintains patient education and instruction materials for distributing to patients.
• Maintains examination/consultation/treatment room supply inventory and tracks and orders supplies as needed.
• Maintains medication/injection inventory and follow-up.
• Participates in professional development activities and maintains professional affiliations.
• Maintains and attends BLS, CPR, OSHA, and CLIA training programs and certifications as needed.
• Attends external and internal conferences; Grand Rounds, Indications, etc.
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the hospital.
• Attends all regular clinical team and departmental meetings.
• Works as part of the orthopedic clinical team and offers cross-coverage to other staff members or sites as needed.
• Maintains and utilizes monthly team budget to enhance the teams overall moral, environment, resources and/or tools; secures and submits proper reimbursement forms and receipts.
• Tracks vacations and sick days, and ensures all posts are filled during employee absences.
• Provides support to department Human Resources on staff recognition and other HR related programs.
• Oversees and documents the implementation and compliance with related institutional policies, procedures, programs, protocols, and systems to provide an efficient and accurate patient encounter which improves the practice effectiveness and the quality of patient outcomes.
• Ensures compliance with all regulatory agencies, departmental and organization policies and procedures for all staff.
• Keeps current on all organizational, regulatory compliance and patient privacy trainings policies (e.g. infection control, public safety, EH&S, HIPAA, OSHA, etc.) and successfully completes all required trainings.
• Ensures compliance for a safe and secure work environment at all sites by following all OSHA, EH&S and public safety policies and guidelines.
• Always maintain patient privacy and confidentiality according to HIPAA requirements.

Qualifications

• Bachelor of Science degree in Nursing or equivalent of education and experience.
• A minimum of 4 years of related experience.
• Current and unrestricted New York State RN license.
• Master's degree is preferred.
• Physician practice experience preferred.
• Bilingual (Spanish/English) preferred.

Skills

• Excellent clinical skills in a high-volume, high-pressure environment.
• Strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
• Organized and able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Demonstrated advanced skills in problem assessment, and resolution and collaborative problem solving in complex, and interdisciplinary settings including advanced proficiency in nursing competencies.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.

Benefits

Commensurate with experience.

Pay

$98,000.00 - $115,000.00

Schedule

35 hours per week