Clinical Care Associate

About the role

The Opportunity: An H-Wave sales Clinical Care Associate offers the unique ability to genuinely help patients and make an impact on their lives. This role works regularly with clinicians and patients to provide drug-free pain relief and functional improvement for people recovering from injury, surgery, or chronic pain.

Responsibilities

• Ensure exceptional customer service during in-person consultations
• Support the Sales Consultant in the field with the completion of forms and/or paperwork as a result of consultations and device orders
• Collaborate with the Sales Consultant to meet monthly sales and conversion quotas, focusing on in-person demonstrations
• Initiate contact, schedule home unit instruction and follow up at 72 hours on all referrals for H-Wave home units assigned by Corporate, the RSD or the Sales Consultant
• Confirm appointments and conduct consultations in the field to ensure a smooth sales process and customer satisfaction
• Work independently in the field following directions and established processes, while effectively managing your assigned territory
• Maintain a thorough understanding of the company policies, processes, and software to support efficient field sales operations
• Model a culture reflective of our core company values during interactions with clients, patients, health care providers and co-workers both in the office and in the field

Requirements

• Must reside in the Inland Empire, CA area
• Bachelor’s degree preferred
• Experience in anatomy or physiology preferred
• Demonstrated ability to meet goals in a rapidly changing environment
• Customer Service experience, ideally working with external customers
• Strong oral and written communication skills across various media including phone, video, and email
• Must have a valid driver’s license and a clean driving record

Working Conditions

• Ability to transport product/equipment
• Sitting, standing and/or walking for up to eight plus hours per day
• Ability to locally travel extensively with ease (approx. 50% of time)
• One overnight per week is anticipated
• Must be able to drive approximately 50% of the time within assigned territory
• Ability to instruct/fit patients with the H-Wave device and apply pad placements

Physical Requirements

• Frequent sitting or standing
• Repetitive wrist motions
• Grasping
• Speaking, listening, close vision, color vision, and the ability to adjust focus
• Occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder