Clinical Associate-Team Lead Wed. - Sun 11P-7A

About the role

ARCH Academy is more than a campus on 67 acres, it’s a community. Our mission is providing the highest quality care possible for persons and families who are at risk for or who are suffering from the disease of chemical dependency. Treatment encompasses the physical, mental, emotional, and spiritual dimensions of recovery by offering a safe, loving and healing environment, combining professional excellence and the principles of the Twelve Steps.

The Clinical Associate Team Leader supports Cumberland Heights’ mission of transforming lives, giving hope and healing to those affected by alcohol or drug addiction.

Position Summary: The Clinical Associate Team Leader serves in a leadership role as the primary contact person for other Clinical Associates assigned to a clinical department. The Clinical Associate Team Leader will communicate directly with the treatment team, the Clinical Coordinator, and/or the Director as needed. In addition, this position is responsible for all of the duties of the Clinical Associate job description.

Responsibilities

• Communicates pertinent information regarding individual patients and the milieu itself to the clinical treatment team, Clinical Coordinator, and Director as needed
• Communicates urgent patient, milieu and emergency information to the Nursing Shift Supervisor, as well as to Coordinator and/or Director, including the Leadership Team as appropriate
• Manages staffing for Clinical Associates for the assigned area, including coverage for absences, notifying the Clinical Coordinator and/or Director of any serious or recurring issues. Delegates assignments to Clinical Associates based on patient and program needs
• Orients and trains new Clinical Associates regarding department policies and procedures, as well as the use of relevant technology, including the electronic patient record and time management systems
• Works with the Nursing Shift Supervisor to resolve crises with individual patients and/or within the community in a manner that provides therapeutic value
• Carries out all of the specific job responsibilities of a Clinical Associate (see related job description)

Supervisory responsibilities

• Supervises assigned Clinical Associates on specific shifts as directed by the Program Director and/or Clinical Coordinator
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable law
• Responsibilities include orienting and training employees; planning, assigning, and directing work; giving feedback about performance to the Clinical Coordinator/Director as needed; communicating employee complaints and concerns to Clinical Coordinator/Director as needed

Requirements

• High school diploma or GED required; Bachelor’s degree preferred
• One (1) year experience in addictions treatment preferred
• CPRS certification preferred but not required
• Valid Tennessee Driver’s License preferred (may use company van to transport patients)
• Intermediate computer skills including Microsoft (Outlook, Word and Excel)
• Ability to quickly learn and use various clinical software
• Ability to problem-solve, analyze, and interpret information
• Ability to adapt to changing circumstances and patient needs in a fast-paced environment
• Ability to analyze complex situations and make crucial decisions while also knowing when consultation is needed
• Ability to be open and culturally sensitive to a wide variety of patients’ experiences
• Excellent written and oral communication skills with the ability to effectively speak, read and write in English
• Ability to interact with patients and co-workers in a collaborative and courteous manner while providing guidance, instruction, and/or training
• Ability to model/teach the 12 Step programs and philosophy
• Reacts productively to change
• Ability to deescalate a person in crisis in a calm and supportive manner; work calmly and professionally in stressful situations and ally with people in crisis
• Ability to present to hostile or disinterested groups
• If recovering, two years of verifiable abstinence required; active participation in a twelve-step program preferred

Work environment

• Position is on