Clinical Applications Specialist, Ultrasound WH (CA)

Role Description

We are seeking a Clinical Applications Specialist to support the Ultrasound Women’s Health Market. This role provides clinical and technical expertise throughout the sales cycle and post-sale process, partnering with Sales Representatives, Dealers, and the Channel Sales Manager to drive growth and deliver exceptional customer experiences.

Key duties and responsibilities

• Customer Service, Sales & Marketing Support
• Deliver clinical and technical instruction during the ultrasound sales cycle and post-sale process to internal and external customers, including on-site visits with physicians and sonographers.
• Conduct professional ultrasound product demonstrations and post-installation training to customers’ clinical staff.
• Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise.
• Provide clinical and technical support at trade shows and professional conferences.
• Collaborate with the product management and service teams to share field feedback and improve product performance.
• Support the sales and service teams with clinical expertise and customer engagement strategies.
• Maintain customer satisfaction post-installation and proactively address concerns.
• Ensure escalation situations are managed and resolved promptly and professionally.
• Aid in basic on-site troubleshooting to resolve service-related issues quickly.
• Perform other duties as assigned.

Qualifications and Requirements

• RDMSCertification required; (OB/GYN and Fetal Echo); must possess excellent knowledge of the technical and clinical aspects of diagnostic ultrasound.
• 4-10 years of clinical ultrasound experience in MFM, Ob/Gyn and Fetal Echo applications required.
• Skilled in 2D, 3D and Color Doppler across applications.
• Must be able to be compliant with hospital credentialing requirements.
• Previous commercial experience as a Clinical Applications Specialist preferred.
• Strong market knowledge and competitive attitude.
• Strong presentation skills and the ability to perform clinical and product training to all levels of customers.
• Able to travel on short notice and stay overnight as needed.
• Valid driving license and satisfactory driving record are mandatory.
• Must pass background and drug screening (pre- and post-employment).
• Must be self-motivated, results-oriented and team-focused.
• Must possess strong verbal and written communication skills.
• Ability to thrive in a fast-paced, demanding environment.

Benefits

• Medical (Blue Benefit Administrators): 5 PPO Plans (with up to 95% employer contribution)
• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)
• Vision (Blue Cross Blue Shield): 100% company paid
• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
• 401k Retirement (Fidelity): 100% company match up to 5%
• Tuition Reimbursement
• Generous Paid Time Off
• More!

Physical Requirements

• Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
• Ability to adjust focus