Clinical Applications Specialist I

Primary Duties

• Prioritize answering customer inquiries, both internal and external, per established guidelines and document in the enterprise resource planning (ERP) system.
• Provide world class customer support with consistent follow up, deliver product education, troubleshooting, and resolutions to ensure customer satisfaction.
• Responsible for initiating, managing, and resolving customer complaints and suggestions. Will also determine if a complaint needs to be escalated for further investigation requiring the expertise of other departments.
• Perform on-call duties as needed to provide 24-hour technical support to customers.
• Support existing customers with additional training and technical assistance as needed or as product enhancements are launched that require additional training or implementation.
• Manage product returns when applicable.
• Maintain competency of bioMérieux products and procedures that are job specific and assist with implementation of new products.
• Participate in revenue generation initiatives which include the promotion of value-added projects and services.
• Establish and maintain enterprise resource planning (ERP) certification.
• Meets quality plan standards and all departmental key performance indicators (KPIs).
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

  Qualifications

  • Required Education, Training, and Experience:
  • Bachelor degree required in a Biological science
  • Education Substitution: In lieu of a Bachelor's degree, additional relevant experience, defined below, will be accepted.
  • 2+ years of professional related experience with BS degree in Clinical laboratory experience in Microbiology and/or Molecular Biology.
  • OR 4+ years of professional related experience with AAS degree in Clinical laboratory experience in Microbiology and/or Molecular Biology.
  • Preferred Experience:
  • Medical device industry experience a plus.
  • Customer facing experience preferred.
  • Networking or LIS/LIMS experience preferred.
  • Knowledge, Skills, And Abilities:
  • Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes.
  • Able to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives.
  • Able to cooperate with others at all levels including leadership.
  • Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
  • Effective written and verbal communication skills.
  • Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel.
  • Knowledge of bioMérieux products and Salesforce is a plus.

  Qualifications

  • Required Education, Training, and Experience:
  • Bachelor degree required in a Biological science
  • Education Substitution: In lieu of a Bachelor's degree, additional relevant experience, defined below, will be accepted.
  • 2+ years of professional related experience with BS degree in Clinical laboratory experience in Microbiology and/or Molecular Biology.
  • OR 4+ years of professional related experience with AAS degree in Clinical laboratory experience in Microbiology and/or Molecular Biology.
  • Preferred Experience:
  • Medical device industry experience a plus.
  • Customer facing experience preferred.
  • Networking or LIS/LIMS experience preferred.

  Qualifications

  • Required Education, Training, and Experience:
  • Bachelor degree required in a Biological science
  • Education Substitution: In lieu of a Bachelor's degree, additional relevant experience, defined below, will be accepted.
  • 2+ years of professional related experience with BS degree in Clinical laboratory experience in Microbiology and/or Molecular Biology.
  • OR 4+ years of professional related experience with AAS degree in Clinical laboratory experience in Microbiology and/or Molecular Biology.
  • Preferred Experience:
  • Medical device industry experience a plus.
  • Customer facing experience preferred.
  • Networking or LIS/LIMS experience preferred.

  Qualifications

  • Required Education, Training, and Experience:
  • Bachelor degree required in a Biological science
  • Education Substitution: In lieu of a Bachelor's degree, additional relevant experience, defined below, will be accepted.
  • 2+ years of professional related experience with BS degree in Clinical laboratory experience in Microbiology and/or Molecular Biology.
  • OR 4+ years of professional related experience with AAS degree in Clinical laboratory experience in Microbiology and/or Molecular Biology.
  • Preferred Experience:
  • Medical device industry experience a plus.
  • Customer facing experience preferred.
  • Networking or LIS/LIMS experience preferred.

  Qualifications

  • Required Education, Training, and Experience:
  • Bachelor degree required in a Biological science
  • Education Substitution: In lieu of a Bachelor's degree, additional relevant experience, defined below, will be accepted.
  • 2+ years of professional related experience with BS degree in Clinical laboratory experience in Microbiology and/or Molecular Biology.
  • OR 4+ years of professional related experience with AAS degree in Clinical laboratory experience in Microbiology and/or Molecular Biology.
  • Preferred Experience:
  • Medical device industry experience a plus.
  • Customer facing experience preferred.
  • Networking or LIS/LIMS experience preferred.