Specialist I, Clinical Applications

Responsibilities

• Implement Sysmex instruments, middleware, and reagents into customer sites/laboratories
• Plan the implementation process
• Work with customers to take ownership of the instrument
• Aid customers with meeting their regulatory and validation requirements
• Provide appropriate training for the customer on newly installed instruments
• Manage the integration process to meet customer expectations and timeline
• Perform troubleshooting on issues related to reagent, middleware or instrument performance
• Investigate problems; diagnose probable causes; systematically eliminate alternatives; provide solutions
• Recognize and communicate product issues, complaints, and potential improvements
• Develop and implement training programs (workshops and onsite training)
• Manage time, territory, and accounts effectively; use computers to document activity; take initiative to make changes to improve how work is done, focus on process improvement; promote customer satisfaction; support sales objectives and organizational directives; provide data to the organization on customer use/preferences leading to customer driven design/customer usability
• Identify and communicate critical gaps, product issues, complaints, and recommend potential improvements to the installation and implementation process
• Support the systems assigned to their territory and greater geography to meet business demands
• Accomplish results individually and in collaboration on teams and work groups
• Provide technical information to direct management/peers and other functional groups
• Proactively address and support sales objectives and organizational directives

Qualifications

• Bachelor’s degree and 3-5 years experience OR an Associate’s degree and Medical Technologist degree/Medical Laboratory Technician with 10+ years of relevant hematology industry experience, which may include experience in the Armed Forces
• Active ASCP or CLS certification required
• Supervisory experience highly desirable
• Experience with LIS, HIS or WAM preferred
• Working knowledge and solid CLIA/COLA experience necessary
• Strong Hematology experience preferred
• Strong written and oral communications skills required
• Demonstrated ability to analyze, problem solve and evaluate technical/IT data
• Demonstrated ability to assemble thoughts and conclusions into cogent and persuasive format, present professionally and gain acceptance / buy-in
• Demonstrated ability to execute moderately to highly complex single and multisite integration activities to keep project momentum and manage issues (e.g. instrument operation, workflow and middleware)
• Demonstrated ability to both independently and collaboratively solve complex technical, rules and workflow concerns (e.g. instrument and/or system troubleshooting)