Clinical Application Support Specialist II- NM

About the role

This position is in GE Healthcare's MIM Software business, which makes vendor-neutral imaging software to standardize workflows and simplify clinical scenarios. Leading global healthcare organizations use MIM® to provide precise, personalized care to patients.

Responsibilities

• Learn specialized industry-specific software and apply this knowledge to support MIM customers
• Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
• Facilitate training sessions for team members, along with cross-functional teams
• Use remote technologies to diagnose and resolve customer concerns and guide customers in optimal software utilization
• Ensure customer satisfaction for every step of the customer’s support journey
• Collaborate with other team members and departments to find solutions that may be outside of your area of expertise
• Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
• Contribute to departmental operational improvement initiatives

Requirements

• A background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred
• 3+ years of clinical or medical experience
• CNMT Certification preferred but not required

Qualifications

• Strong written and verbal communication, organizational, and time management skills
• Ability to actively listen and anticipate customer needs with an empathetic mindset
• Strong analytical and critical thinking skills to provide unique solutions to complex customer issues
• Ability to work with a flexible schedule

Skills

• Technical proficiency with MIM software
• Excellent interpersonal and communication skills
• Problem-solving and critical thinking abilities
• Ability to work independently and as part of a team

Benefits

• Competitive benefits package including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement
• Relocation assistance provided

Pay

The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Schedule

We prefer candidates located in MST and PST time zones.