Clinical Application Support Specialist

Responsibilities

• Serve as the main point of contact for clinical application support, helping staff resolve software issues that affect daily operations and patient care.
• Investigate system errors, workflow disruptions, and user concerns, then identify practical solutions or escalate issues when necessary.
• Deliver training and guidance to clinicians and operational teams so they can use clinical applications accurately, efficiently, and in compliance with standards.
• Review existing clinical processes and recommend application or workflow enhancements that improve usability, accuracy, and care delivery.
• Support documentation-related tools, including platforms used for provider dictation, transcription, scheduling, and insurance verification.
• Create and maintain user guides, process documents, support materials, and workflow references for clinical systems.
• Work closely with IT staff, third-party vendors, and other stakeholders to coordinate upgrades, maintenance activities, and system improvements.
• Communicate outages, updates, resolutions, and support status clearly to frontline users as well as leadership teams.
• Travel to assigned facilities to assist with onsite support, application rollouts, training sessions, and troubleshooting activities.
• Participate in an after-hours on-call rotation to help ensure timely response to urgent application issues.

Requirements

• Bachelor’s degree in healthcare, information technology, or a related discipline, or at least 3 years of experience in a clinical, rehabilitation, or healthcare environment.
• Working knowledge of application support principles and general information technology concepts within healthcare settings.
• Experience diagnosing and resolving software, system, or workflow issues; troubleshooting ability is strongly preferred.
• Strong communication, organization, and documentation skills with the ability to explain technical topics to non-technical users.
• Ability to manage multiple priorities independently and stay effective in a fast-paced clinical environment.
• Project coordination or project management experience is preferred.
• Familiarity with technologies such as Active Directory, Dell hardware, computer hardware support, application support tools, and Cisco technologies is beneficial.
• Valid driver’s license, acceptable driving record, and ability to maintain insurability for work-related travel.

Qualifications

• Must be legally authorized to work in the United States.

Skills

• Technical support
• Application support
• System troubleshooting
• Training and education
• Workflow optimization
• Documentation and process improvement
• Collaboration with IT and vendors
• On-site support and training
• Communication and project management
• Technical writing and documentation

Benefits

• Medical, vision, dental, and life and disability insurance.
• Access to company 401(k) plan.