Clinical System Support Specialist II

Location: Remote | Duration: 6 Months

About the Role

The Remote Clinical System Support Specialist II will provide technical, clinical, and programming support for Abbott therapies while partnering closely with Territory Managers and healthcare providers. This role serves as a clinical resource to physicians, nursing staff, and customers by delivering product education, procedural support, troubleshooting assistance, and customer training. The specialist will build strong customer relationships, support sales initiatives, assist with case coverage, and help drive adoption and utilization of Abbott's implantable medical device therapies. This position requires a high degree of independence, strong communication skills, and the ability to work effectively in a fast-paced clinical environment.

Responsibilities

• Provide technical, clinical, and programming support to Territory Managers and customers.
• Support physicians and clinical staff with product education, training, in-services, and troubleshooting.
• Assist with procedural and case coverage activities, including after-hours support as needed.
• Build and maintain strong relationships with healthcare professionals and key customer accounts.
• Deliver clinical expertise and guidance regarding Abbott therapies and implantable medical devices.
• Identify customer training needs and provide solutions to increase product utilization and competency.
• Support sales initiatives by assisting with evaluations, account development, and capital equipment opportunities.
• Maintain compliance with FDA regulations, company policies, and applicable healthcare industry standards.
• Attend industry meetings, trade shows, and educational events as required.

Requirements

• Minimum 1+ year of relevant work experience, preferably in a clinical, healthcare, patient care, or medical device environment.
• Experience working directly with patients and/or healthcare professionals preferred.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Willingness to travel regularly within the assigned territory.
• Ability to accommodate a flexible schedule, including occasional after-hours support.
• Valid driver’s license.
• Ability to travel an average of 2,000 miles per month and own a vehicle.

Qualifications

• Associate Degree, Technical Certification, or equivalent combination of education and relevant work experience required.
• Bachelor's degree in Biomedical Engineering or a related field preferred.

Preferred Experience

• Medical device industry experience.
• Experience supporting implantable devices or cardiac rhythm management products.
• Clinical hospital, cath lab, EP lab, or patient care experience.
• Biomedical engineering or related technical background.

Skills

• Clinical support and customer training.
• Medical device troubleshooting and technical support.
• Relationship management and customer engagement.
• Strong verbal, written, and presentation skills.
• Case coverage and procedural support.
• Clinical education and in-service training.
• Territory collaboration and sales support.
• Problem-solving and critical thinking.
• Time management and organizational skills.

Benefits

Eligible benefits upon waiting period include:

• Medical and Prescription Drug Plans.
• Dental Plan.
• Vision Plan.
• Health Savings Account (for High-Deductible Health Plans).
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit).
• Supplemental Life Insurance.
• Short Term Disability (coverage varies by state).
• Long Term Disability.
• Critical Illness, Hospital coverage, Accident Insurance.
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance.
• 401(k).