Clinical Applications Specialist II
About the role
Provides equipment training, clinical case support, education, as well as knowledge and expertise in the sale and marketing of Ultrasound products and to the improvement of those products.
Responsibilities
- Assists the sales organization in demonstrating and selling all ultrasound products by providing the technical expertise of ultrasound
- Provides the technical expertise in installation of customer products and provides extended on-site support and/or training to customers as appropriate after installation
- Troubleshoots, identifies and corrects as possible and appropriate, any equipment related adjustments, functions, or problems. First tries to troubleshoot over the phone prior to going on site
- Initiates Technical Support, repair or other appropriate response to any issue beyond the Specialist’s clinical expertise
- Provides training to Olympus personnel as required, using appropriate training materials and methods to support the Sales Training and/or Marketing Departments
- Supports customer education courses and activities related to the clinical usage of ultrasound products
- Participates at meetings, shows, and conventions as required, to demonstrate and promote ultrasound products
- Reports any problems, needs, ideas, etc. related to product and or techniques to the appropriate Product or R&D Manager
- Maintains working relationships with all levels of the sales organization and other support functions, such as customer service and repair, operations, field service engineering and administration
- Establishes and maintains relationships with physicians, nursing management and personnel and other associated personnel at the customer level
- Develops and maintains effective knowledge of competitive products and provides input to management
- Performs other related duties as assigned
Requirements
- Registered Diagnostic Medical Sonographer, RDMS required
- Maintains all certification and/or registrations
- Registered in at least two modalities, one of which should be Abdominal (others may include Vascular, Cardiac, OB/GYN, etc)
- Previous business experience in product demonstration, installation, and usage instruction
- Minimum of three years clinical applications experience in ultrasound
- Ability to effectively communicate and educate physicians, nursing and sales personnel essential
- High level of personal organization
- Excellent communication and interpersonal skills
- High level of customer interaction and customer service support
- Independent work ethic
- Individual and team oriented
- Consistently exceeds customer satisfaction and expectations of both internal and external customers
- Must be able to travel extensively
Qualifications
- Bachelor’s degree in related field preferred
- Gastroenterology background useful and preferred
- Radiology Technologist, RT(R) a plus
Skills
- Technical expertise in ultrasound
- Installation and troubleshooting skills
- Training and education skills
- Customer relationship management
- Product knowledge and competitive analysis
- Communication and interpersonal skills
Benefits
Competitive salaries, annual bonus and 401(k) with company match
Comprehensive medical, dental, vision coverage effective on start date
Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center
Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance
Pay
The anticipated base pay range for this full-time position is $113,496.00 - $158,894.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements).
Schedule
Full-time position
Location
California, Sacramento; California, Oakland; California, San Francisco