Clinical Application Specialist II

Work Location: Remote with onsite as needed. Work Hours: 40 hours per week.

About the role

• Ability to work collaboratively in multiple areas within the organization
• Opportunity to work with cutting edge technology
• Fast paced working environment that allows for new learning opportunities

Requirements

• At least three years’ career-track delivering high quality support services in a healthcare-oriented IS support environment, achieving high levels of customer satisfaction
• Highly Preferred: bachelor’s degree in an Information Systems or imaging-related discipline or equivalent of work industry work experience
• Demonstrable in-depth knowledge and understanding of clinical applications, related applications to current workflow, and billing
• Effective communication skills — oral, written, and presentation
• Able to interact effectively with physicians, clinical staff, management, and vendors
• Leadership skills
• Coaching skills
• Change management
• Systems thinking skills
• Teaming skills

Responsibilities

• Provide services and support for the following areas: Limited to no supervision during the management of RIS, PACS, MRS application support or build
• Understands, promotes and demonstrates working knowledge of the healthcare industry
• Development and use of Knowledge Transfer documentation
• Independently configure new centers in the appropriate applications
• Research and validate more complex density state requirements
• Determine appropriate licenses system requirements
• Validate if new centers meet ACR (American College of Radiology) guidelines to determine appropriate certification requirements
• Collaborate with Center Directors, Lead Techs, Regional Ops Directors and vendors to configure systems according to the business needs
• Demonstrates expertise while participating in system integration strategies, informatics operation, regulatory and compliance initiatives
• Documentation of standard operating procedures to ensure maximum uptime and application optimization
• Monitoring teams and tools used to track incidents, problems and project tasks as well as work with vendors when applicable
• Duties may include application implementation, system integration, system configuration, system customization, upgrades/updates, user training, user access, high availability, and other duties as assigned
• Review monthly clinical updates and keeps application data current with industry standards
• Support new product/service lines by executing CAS actions required by the project
• Assist management and CAS III with the initial training of new employees through direct one-on-one interaction, displaying the general functions and responsibilities of the position
• Performs additional duties as assigned by Management

Benefits

A Great Place to Work for multiple years in a row!

• Competitive benefits such as Medical, Dental, Vision, 401k, PTO
• Supplemental Maternity Pay
• Backup Child/Adult Care
• Other unique benefits