Clinical Application Specialist, Ventilation

About the role

The Clinical Application Specialist, Ventilation is responsible for providing clinical customer support by interfacing with sales, technical personnel, and other Nihon Kohden team members to effectively implement Nihon Kohden NKV Series Ventilator Systems into customer sites. The Clinical Application Specialist will interact directly with the customer by supporting Evaluations for Clinical Acceptance and product installations at customer sites, provide advanced clinical ventilation application information and training, as well as provide clinical customer support including but not limited to phone or on-site support.

Responsibilities

• Review all training materials, achieving a score of 90% initially and then annually on Product Knowledge Assessment, as well as to be an expert on the operation of the NKV Series Ventilator Systems, which includes being able to teach end-users how to use and apply the device on patients.
• Ensure delivery of equipment, itemization of contents, electrical testing by hospital’s Biomed and any other requirements have been completed, prior to start of Evaluation for Clinical Acceptance or new product installation, as well as providing on-going and documentation.
• Provide ongoing clinical customer support either in person or by telephone.
• Make travel arrangements according to company policies and complete expense reports within designated timeframe.
• Remain clinically knowledgeable and competent and maintain an active respiratory therapy license and Registered Respiratory Therapy Credential.
• Develop, update, and distribute documented project plan based on Customer “Kick Off” meeting(s) and Nihon Kohden resources.
• Proactively advise, coordinate, and communicate between Customer and all necessary Nihon Kohden resources to resolve complex Ventilation team issues to ensure timelines are met.
• Adhere to all company policies, procedures, and business ethics codes.

Qualifications

• Education / Certification / Experience Required: Bachelor’s degree in respiratory therapy or related discipline; relevant education and experience accepted in lieu of degree. Valid unrestricted respiratory therapy license issued within the United States. Active NBRC Registered Respiratory Therapist (RRT) Credential preferred. Valid driver’s license and good driving record are required. 3+ years of experience in PICU and adult ICU patient populations required. Well-rounded critical care ventilator experience, with a strong knowledge of cardiopulmonology and the ability to troubleshoot complex critical respiratory ventilation issues. Level and compensation depend on location, experience, education and skills.
• Competencies Required: Excellent communication skills both verbal and written, including customer service and organizational skills. Ability to effectively present information in one-on-one and group situations to customers and other employees of the organization. Ability to read, analyze and interpret equipment manuals to effectively to present complex information to customers, and Nihon Kohden personnel. Working knowledge of Windows PC’s, proficient in Microsoft Outlook email applications, and efficient with Word, Excel, and PowerPoint Office programs. Hazardous physical, chemical and biological agent exposure is possible. Ability to be flexible with schedule and ever-changing working environments. Must be self-motivated and can be managed remotely. Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English. Able to work effectively both independently and in a collaborative team environment.