Clinical Application Specialist, Monitoring

About the role

The Clinical Application Specialist is responsible for providing clinical customer support by interfacing with sales and service personnel to effectively implement Nihon Kohden Patient Monitoring Systems into the customer sites.

Responsibilities

• Implement the Nihon Kohden Clinical Partnership Program in the United States, its' territories and Canada.
• Develop and deliver customized training and support plans for Nihon Kohden equipment at customer accounts.
• Lead implementation teams to complete the project on time, safely and to the customer’s satisfaction.
• Provide ongoing customer support either in person or by telephone.
• Make travel arrangements according to company policies and complete expense reports within designated timeframe.
• Update product knowledge as product operations or features change.
• Maintain an active nursing licensure and remain clinically knowledgeable and competent.
• Manage time wisely and efficiently and accomplish assignments within established timeframes.
• Submit required documentation within designated timeframe.
• Adhere to all company policies, procedures, and business ethics codes.

Qualifications

• Education / Certification / Experience Required: Bachelor’s degree in nursing. Must possess a valid unrestricted nursing license issued within the United States.
• A valid driver’s license and good driving record are required.
• 3+ years of experience in any Adult ICU with knowledge of hemodynamics and the ability to troubleshoot complex critical nursing issues. EKG rhythm interpretation is required.

Competencies

• Excellent verbal and written communication skills.
• Presents a professional image at all times with an above average skill in customer service.
• Ability to read, analyze and interpret equipment manuals, general business periodicals or professional journals.
• Ability to write reports and business correspondence.
• Ability to effectively present information in one-on-one and group situations to customers and other employees of the organization, and use technology to present complex information to customers.
• Working knowledge of Windows PC’s, proficient in Microsoft Outlook email applications, and efficient with Word, Excel, and PowerPoint Office programs.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Highly organized with great attention to detail.
• Self-motivated and able to be managed remotely.
• Able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English.
• Able to work effectively both independently and in a collaborative team environment.

Compensation

The salary for this position is $90,000. Actual salary is dependent on multiple factors, including but not limited to skills, education, experience and location.

Perks & Benefits

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America

Schedule

This is a full-time role with a schedule that flexes to meet business and customer needs. While standard business hours are generally Monday–Friday, the position requires flexibility to support travel and on-site work. This role is a great fit for someone who enjoys being in the field, working directly with customers, and building strong on-site relationships. The role includes overnight travel Monday through Friday most weeks, with a typical schedule as follows:

• Monday: Early morning travel (approximately 6:00 a.m.) to the assigned hospital or site
• Tuesday–Thursday: Early start times (approximately 4:00–5:00 a.m.) with extended workdays, which can extend into the evenings (up to 11:00 p.m.–12:00 a.m.) depending on customer needs.
• Friday: Return travel home
• Office/Home-Based Weeks: Approximately every 8–9 weeks, the role shifts to an office- or home-based schedule focused on administrative work, calls, planning, and preparation

Physical

Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision.

Travel

Approximately 80% across the U.S.

Access to Customer Sites

It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.