Clinical Administrator (.5 FTE)

MSU Denver’s Master of Science in Speech-Language Pathology program is seeking a clinical administrator to assist with operations of the Bookhardt Family Speech-Language Clinic. This is a 12-month, part-time (20 hours per week) benefits-eligible position with the possibility of converting to full time in the future. The role is primarily in-person and client-facing, with some remote work possible at the discretion of the director of clinical education.

About the Clinic

The Bookhardt Family Speech-Language Clinic is an integral part of the University’s graduate program in speech-language pathology. Graduate students provide services under the direct supervision of licensed and certified speech-language pathologists (SLPs). The clinic serves individuals of all ages from the greater Colorado community, offering services in English, Spanish, or through a bilingual approach. All services are provided free of charge with a mission to expand access and decrease health disparities. The clinic is located on the first floor of the Central Classroom Building on the Auraria Campus in downtown Denver.

Responsibilities

• Serve as the primary point of contact for prospective clients, responding to phone and email inquiries in a timely, professional, and welcoming manner.
• Manage and coordinate patient referrals, appointments, and scheduling with accuracy and efficiency.
• Conduct intake interviews and support initial stages of clinic intake and scheduling.
• Initiate and manage intake documentation, including consent forms and required client paperwork.
• Educate potential clients on available services and expectations for the intake and therapy process.
• Accurately document all client interactions in tracking systems and the electronic medical record (EMR), ensuring timely, thorough, and organized recordkeeping.
• Coordinate client scheduling and referrals in partnership with clinical staff to support timely and appropriate access to care.
• Update and maintain electronic shared files, forms, and SharePoint sites for the clinical team.
• Assist the director of clinical education with document creation, control, and accessibility for operating procedures, training, onboarding, and college/departmental directives.
• Complete purchasing and requisitions required for clinic operations and clinical education.
• Resolve unexpected issues and exercise independent judgment to facilitate clinical operations.
• Create a dashboard to track clients participating in grant-funded clinical activities and support the clinical education team with grant management.
• Generate monthly grant report summaries.
• Establish and maintain affiliation agreements with all community partners.
• Arrange work-related travel for the clinical team and complete associated reporting and requisitions.
• Coordinate and complete outreach for graduate student externship placements with support.
• Work closely with the director of clinical education and academic department coordinator to complete budget-related tracking and reporting for the clinic.

Position Competencies

• Demonstrates values-based leadership by modeling CADRE values, building trust through self-awareness and emotional intelligence, seeking feedback, and navigating conflict productively.
• Ensures operational effectiveness by managing priorities, time, and resources responsibly, adhering to policies, delivering measurable results, and meeting performance expectations.
• Aligns individual work with team and departmental goals by contributing to shared priorities, seeking clarity, and adapting to change in support of the 2030 Strategic Plan.
• Practices collaboration by communicating clearly, checking for understanding, building strong relationships, and engaging diverse perspectives to achieve shared outcomes.
• Advances equity and belonging with awareness of culture and potential biases, listens openly to diverse perspectives, and contributes to respectful and inclusive work relationships.
• Innovates by developing professional skills, staying informed on relevant trends, and identifying opportunities to improve processes and outcomes.

Skills

• High level of reliability, organization, and attention to detail.
• Highly proficient with Microsoft Suite, particularly Excel.
• Excellent verbal and written communication skills with all levels of management, customers, and sites.

Requirements

• Bachelor’s degree in public health, healthcare administration, speech-language hearing sciences, or related healthcare field or the equivalent combination of education and experience (two years of experience equals one year of higher education).
• Spanish and English language proficiency (verbal and written).
• Familiarity with use of electronic medical records and HIPAA.
• Experience working with clients or patients and staff from diverse socio-economic, ethnic, and cultural backgrounds; ability to work as part of a team.

Preferred Qualifications

• Experience with medical billing.
• HIPAA certification.
• Familiarity with speech-language pathology scope of practice.
• Previous experience with clinical or medical office administration.
• SLPA certification or experience.

We encourage you to apply even if you do not meet every preferred qualification. We are most interested in finding the candidate who will best contribute to our clinic and the University.

Schedule

• Part-time, 20 hours per week (exempt).
• Hours: Monday (8am–5pm), Wednesday (8am–5pm), Friday (8am–2pm).
• Evening and weekend work: Rarely.
• Flexibility with work schedule: 2 days in-person on campus, with some remote work possible.
• Travel: None.

Pay

The anticipated hiring range for this 0.5 FTE position is $28,000 – $31,000 annually, paid monthly. This position is eligible for MSU Denver benefits.

Benefits

• Comprehensive benefits package including medical, vision, and dental insurance.
• Free RTD pass.
• Tuition reimbursement.
• Life and supplemental insurance plans.
• Retirement plans.
• Access to a long-term disability (LTD) plan.