Clinical Administrative Coordinator

This position is onsite at our office located at 3001 St Rose Pkwy, Henderson, NV 89052.

About the role

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality, and revenue growth.

As part of the UnitedHealth Group family of businesses, we're a dynamic partnership formed by Dignity Health and Optum. We'll count on your professionalism, expertise, and dedication to help ensure that our patients receive the quality of care they need.

We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Responsibilities

• Process all release of information (ROI) requests, specifically medical record and billing requests, in a timely and efficient manner.
• Ensure accuracy and provide clients and customers with the highest quality product and customer service.
• Safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are compliant with the request, authorization, client policy, and state and federal laws, including HIPAA regulations.
• Engage in direct customer service and conduct interpersonal relationships in a manner designed to project a positive image of the ROI department.
• Promote positive customer relations through prompt and courteous service.
• Review each request for validity according to request type and written guidelines; reject invalid requests and provide timely feedback to requestors regarding non-valid requests for PHI; work with requestor as needed.
• Maintain knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies.
• Perform other duties as assigned.

Requirements

• High School Diploma / GED
• Must be 18 years of age or older
• Experience with Release of Information (ROI) and medical record releases
• Experience working within the healthcare industry
• Ability to work onsite at 3001 St Rose Pkwy, Henderson, NV 89052
• Ability to work Monday - Friday, between 8:00 AM - 4:30 PM, including rotating holidays

Preferred Qualifications

• Experience with healthcare terminology
• Experience with policy and procedures within Nevada state law, federal, and HIPAA regulations
• Experience working in a hospital, physician's office, or medical clinic setting
• Experience working in a call center
• Clerical or administrative support background

Skills

• Ability to apply regulatory requirements to facilitate organizational compliance
• Ability to develop and maintain positive relationships with requestors (e.g., Insurance Companies, Physician Offices) and other stakeholders
• Effective organizational skills, demonstrating attention to detail and excellent customer service skills
• Able to work independently in a fast-paced environment
• Problem-solving and critical thinking skills
• Competent use of email, fax machines, and copiers
• Effective communication skills (verbal and written)
• Ability to perform team-oriented job tasks with a conscientious awareness of detail and accuracy; effective organizational skills; ability to multi-task effectively

Pay

The hourly pay for this role will range from $18 - $32 per hour based on full-time employment.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

All benefits are subject to eligibility requirements.

Schedule

• Full time, Monday - Friday
• Employees are required to have flexibility to work during normal business hours of 8:00 AM - 4:30 PM, including rotating holidays