Clinical Account Specialist (CAS), Manchester, NH

Headquartered in Carlsbad, California, with offices in Boston, Massachusetts, and Dublin, Ireland, Ionis has been at the forefront of discovering medical breakthroughs for over three decades. We are pioneers in RNA-targeted medicines, revolutionizing drug discovery and transforming lives for patients with unmet needs. With multiple marketed medicines and a leading pipeline in neurology, cardiology, and other high-need areas, we continue to drive innovation in RNA therapies and advance new approaches in gene editing. Our success is built on the exceptional talents and dedication of our employees, and we are committed to fostering a challenging, motivating, and rewarding environment that promotes innovation and scientific excellence.

About the role

The Clinical Account Specialist (CAS) is a field-based role responsible for the launch of Ionis’s first wholly owned commercial product within their respective territory. This position requires a deep understanding of the healthcare market and the Familial Chylomicronemia Syndrome (FCS) community, including key customers and accounts treating cardiovascular and lipid-related diseases. The CAS will drive performance by collaborating with cross-functional partners and external customers to support Ionis goals and improve patient outcomes.

Responsibilities

• Understand the unique objectives and needs of each customer to improve patient outcomes by building, maintaining, and leveraging networks and relationships in the local healthcare system.
• Develop and execute effective business plans to meet customer and Ionis goals.
• Serve as a cross-functional teammate, collaborating with a diverse team of experts while operating with integrity and in compliance with Ionis Code of Ethics and Business Conduct.

Customer Engagement and Experience

• Educate healthcare professionals (HCPs) and office staff to raise FCS disease state awareness, educate on diagnostic pathways, and instill urgency in treating Familial Chylomicronemia Syndrome (FCS).
• Create a positive prescribing experience through value-added resources, HCP/patient support materials, and programs.
• Participate in conferences, congresses, and scientific meetings to educate HCPs on FCS disease state and treatment options.

Market Knowledge

• Gather insights to profile accounts and provide feedback to field leadership and marketing to inform product sales and marketing strategy.
• Understand local referral networks, including primary treaters, secondary treaters, and referral patterns for FCS patients.
• Identify, validate, and document potential HCPs treating FCS patients to inform commercial strategy.

Account Planning

• Execute brand strategic plans by developing and implementing customer-focused territory strategic account plans to maximize business opportunities and customer satisfaction.
• Build insight-driven, focused tactics by understanding brand requirements and anticipating the needs of key customers, including hospital and office-based endocrinologists, cardiologists, and other sub-specialties treating FCS patients.
• Adjust strategies to meet business goals in an assigned region through territory strategic insight.
• Develop strategic account plans in conjunction with field and brand leadership to appropriately engage accounts based on customer needs and brand objectives.

Training

• Participate in field meetings and training programs to understand brand messaging strategy, FCS disease state, and customer engagement tactics.
• Certify on approved label, compliance training, and all applicable customer engagement policies.
• Learn and adhere to the company’s mission, vision, policies, and procedures, including the Ionis Code of Ethics and Business Conduct.

Teamwork

• Partner with cross-functional teammates to address the unique needs of customers, ensuring the highest standards for customer and patient experience in a compliant manner.
• Share learnings from customer engagement activities with other field team members and leadership (e.g., national/regional leads, marketing, field ops, analytics).
• Leverage available platforms and technology to compliantly engage customers through multiple channels and enhance their overall experience.
• Collaborate on accounts with patients seen by multiple specialties across different geographies.

Requirements

• Bachelor’s degree.
• 5+ years of experience in pharmaceutical sales, with expertise in the following areas:
  • New product launches.
  • Account-based selling.
  • HCP and IDN engagement.
  • Cross-functional field team coordination.
  • Independent management of a sales territory.
• Background in cardiology, endocrinology, or other sub-specialties treating FCS patients.
• Injectable experience preferred.
• Familiarity with the Familial Chylomicronemia Syndrome (FCS) community.
• Established relationships with key opinion leaders (KOLs) and major accounts.
• Ability to analyze market data and develop territory strategies.
• Record of navigating complex accounts and aligning solutions with patient needs.
• Strong clinical knowledge and commitment to addressing patient needs.

Pay

The pay scale for this position is $140,000 to $160,000.

Benefits

Ionis offers an excellent benefits package. For more details, visit Ionis Benefits.