CAS - Client Account Specialist

About the role

We are looking for an energetic, detail-oriented Client Account Specialist (CAS) to be the heartbeat of our client operations. You will act as the primary liaison between our clients, designers, and production teams to ensure every project is executed flawlessly from the initial quote to final installation.

Responsibilities

• Serve as the first point of contact for client inquiries, walk-ins, and inbound calls.
• Manage projects from start to finish. Track timelines, coordinate with the design/production teams, and ensure promised deadlines are met.
• Prepare accurate quotes, work orders, and invoices using our sign management software.
• Congratulate local city municipalities (e.g., Louisville Metro or surrounding counties) to process sign permits and ensure compliance with local zoning codes.
• Nurture existing client relationships and identify opportunities to help them with future branding needs.

Requirements

• Experience: 2-3 years in account management, project coordination, inside sales, or customer service.
• Sign industry, large-format printing, or permit-processing experience is a huge plus!
• Organization: Impeccable attention to detail and the ability to juggle multiple competing deadlines without breaking a sweat.
• Attitude: A creative mindset, positive outlook, and exceptional communication skills.

Qualifications

Not specified.

Skills

• Excellent communication skills.
• Attention to detail.
• Project management.
• Customer service.

Benefits

Comprehensive benefits package including Health, Vision, and Paid Time Off.

Pay

Competitive hourly pay.

Schedule

Not specified.