Accounts Receivable Specialist

About the role

Manage the day-to-day collections process, including reaching out to clients via email and phone, sending monthly statements, reconciling billing issues with internal teams, and serving as a reliable, relationship-focused point of contact for outstanding accounts. Work cross-functionally with Billing and Account Management to keep things running smoothly while delivering the hospitality-forward service Steno is known for.

Responsibilities

• Reach out to clients via email and phone to manage collections
• Serve as a reliable, relationship-focused point of contact for outstanding accounts
• Work cross-functionally with Billing and Account Management to keep things running smoothly
• Reconcile billing issues with internal teams

Requirements

• 1+ years of A/R and collections experience
• Comfortable on the phone throughout the day, building client relationships while managing collections
• Strong Excel skills (a must!)
• Fluent in remote tools like Google Workspace, Slack, and Zoom
• Critical thinking and ability to find creative solutions to day-to-day challenges
• Efficiently work through detailed processes without losing organization

Qualifications

• Fluent in remote tools like Google Workspace, Slack, and Zoom
• Critical thinking and ability to find creative solutions to day-to-day challenges
• Efficiently work through detailed processes without losing organization

Skills

• Excel skills
• Familiarity with Looker, Zendesk, or HubSpot (bonus points)

Benefits

• Premium Medical, Dental, & Vision Coverage

Pay

• Competitive hourly rate ($20–$26 per hour)

Schedule

• Remote (United States)