Clinical Account Executive

Description

The Clinical Account Executive (CAE) is responsible for managing and optimizing relationships with Serve You Rx pharmacy benefit management (PBM) clients and partners. This is accomplished by overseeing clinical program administration and other trend management activities, developing and delivering pharmacy benefits education, strategic recommendations to improve patient outcomes and control costs, as well as supporting product development, product improvement, and upselling activities that drive cost savings, health outcomes, and company profitability.

Serve You Rx offers clinical services and strategies designed to manage drug costs, ensure appropriate drug use, and improve member outcomes. This position plays a key role in supporting Serve You Rx in reaching its mission to help clients and members have a cost efficient and money saving way to get the prescriptions they need.

What You’ll Do

• Actively manage the day-to-day clinical services for assigned accounts.
• Develop and grow relationships with new and existing clients, brokers, third-party administrators, and consultants, including through the presentation of trend data, drug information, demonstration of clinical program value, plan design recommendations, and other interactions.
• Lead efforts in upselling clinical programs.
• Aid in renewal and finalist presentations.
• Lead the development of compelling clinical reporting, analytics, presentations, pipeline information, and other content that accurately and concisely conveys relevant information, recommendations, outcomes, and drives adoption or demonstrates the value of clinical programs.
• Research, resolve, and respond to requests for information about drug therapy, the formulary, clinical programs, and other escalated clinical issues and inquiries.
• Aid in the creation or revision of proposal content as assigned.
• Meet or exceed goals related to client satisfaction.
• Deliver prescription drug and benefits education across formats, including live, via webinar, health fair, “lunch-n-learn,” and other employee/stakeholder meetings, and in writing.
• Comply with company policies.
• Perform other duties and projects as assigned.

Qualifications

• PharmD degree from an accredited School of Pharmacy.
• Minimum of two years of work experience and/or combination of pharmacy practice residency and work experience, including at least one year of experience in managed care or clinical pharmacy practice.
• Minimum of one year of clinical account management experience in the PBM industry.
• Microsoft Office proficiency.
• An active and current pharmacist license in the home state of residency that is in good standing and has no restrictions.
• Maintain a valid driver’s license and personal insurance liability coverage, as required.