Clinic Support Supervisor (Full Time- RI/CT)

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company offering Physical, Occupational, Speech Therapy, Massage, and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, doctors, and community. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.

About the role

If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team. Join a team that puts patients and people first.

Days & Hours: Monday-Friday 8:00 AM - 4:30 PM

Responsibilities

• Oversee day-to-day administrative functions and general office duties for assigned Metro Clinics.
• Ensure the front desk and aides are staffed appropriately to support assigned clinics.
• Train and onboard staff on all systems and procedures.
• Handle disciplinary action for employees (Front Desk, Aides), including time card approvals/monitoring, PTO review, call-outs, and coverage plans to ensure the office is appropriately staffed and operational.
• Collaborate with therapists and staff to ensure the best possible outcome for the office.
• Effectively communicate expectations of administrative procedures.
• Ensure staff is knowledgeable of and performing standard operating procedures.
• Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.
• Serve as the point of contact for all clinic complaints, issues, and customer service line items.
• Act as the "face" of the clinic support team for communications, clinic pulse checks, and resolution.
• Serve as the internal customer service representative for all assigned office locations, including staff, directors, therapists, aides, and front desk.
• Conduct weekly visits and touchbases for 7+ clinics.
• Handle patient concerns and escalations.
• Perform other duties and assignments as required.

Requirements

• High school diploma or GED is required.
• 3+ years of medical office experience preferred, with familiarity in EMR systems a plus.
• One year of experience in a customer service-oriented role is strongly preferred.
• Proficiency in Microsoft 365, Outlook, and Google Suite is required.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management while calmly and effectively resolving client concerns.
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Knowledge of regulatory standards and compliance requirements.
• Strong time management and organizational skills.
• Ability to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously.
• Must have personal means of transportation to travel to multiple locations/sites.
• Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
• Strong record-keeping and report-writing skills.
• Ability to use logic and problem-solving skills to resolve issues.
• Ability to work independently under tight deadlines in a rapidly changing environment.
• We’re looking for career-minded individuals interested in long-term opportunities, not seasonal or temporary roles.

Physical Requirements

• Frequently required to walk, stand, sit, use hands to finger, handle, or feel objects, tools, or controls.
• Reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• Regularly lift and/or move up to 40 pounds.
• Specific vision abilities required include close vision, distance vision, and depth perception.
• May be required to assist or find appropriate assistance to make accommodations for disabled individuals to ensure access to the company’s services (visitors, patients, staff members, or others).

Benefits

• Competitive compensation package.
• 401(k) plan with company matching options.
• Generous Paid Time Off.
• Medical, dental, life, and long-term disability insurance.
• Progressive Leadership Development Programs.
• New York's 529 College Savings Program.
• Employee perks: discounted rates for entertainment, travel, fitness, insurance plans, etc., through our partnership with Plum Benefits.
• FSA Plans: pre-tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work.
• Company Events: Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration.