Clinic Support Supervisor (Full Time- Central Suffolk)

We need to output HTML fragment with sections: About the role? Actually we have Company Description, Job Description, Days & Hours, Essential Responsibilities, Knowledge & Skills Required, Physical Requirements, Qualifications, Additional Information (benefits). We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We need to include sections only when posting has real specific content. We need to map content to these headings. We have: - Company Description: could be "About the role"? Actually "About the role" maybe not exactly. But we can use "About the role" for company description? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose appropriate headings based on content. We have: - Days & Hours: Monday-Friday 8:30-5 => that's Schedule. - Essential Responsibilities: list => Responsibilities. - Knowledge & Skills Required: list => Skills (or Requirements). Could be Skills. - Physical Requirements: maybe Requirements? Could be Requirements (physical). But we also have Qualifications section. - Qualifications: list => Qualifications. - Additional Information: benefits list => Benefits. - Pay: Not explicitly given; they say "Competitive compensation package" and "Salary is based on various factors...". No specific numbers. Should we include Pay section? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. They state "Competitive compensation package" and "Salary is based on various factors...". That's not a specific number but it's mention of compensation. Is that enough? It says "Competitive compensation package" and later "Medical, dental, vision, 401(k), paid time off, and other benefits are also available". That's benefits. Pay: they didn't give a specific salary range or number. The instruction says: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Since they say "Competitive compensation package" and "Salary is based on various factors..." that is somewhat vague but still states compensation exists. However it's not a specific number; but it's not placeholder like "commensurate with experience"? It's similar. Safer to omit Pay section because it's not a concrete figure. The instruction says "never create Pay/Schedule/Benefits sections unless the posting actually states them." They do state compensation package, but it's vague. Might be considered stating them. However they also say "Prefer a few substantive sections over many thin ones." Might be okay to include Pay with that statement. But risk of being considered filler. I'd lean to include Pay with the statement about competitive compensation and salary based on factors. It's not a specific number but it's still stating compensation. I'd include. Schedule: we have Days & Hours: Monday-Friday 8:30-5 => specific, so include Schedule. Benefits: we have list of benefits => include Benefits. Now we need to format. We need to use

for each section heading. Inside sections, we need

• for any list of duties/requirements/benefits, and

  for prose. We must preserve all substantive information; do not invent or summarize away detail. Remove boilerplate etc. We need to include company description as prose maybe under About the role. Let's extract content: Company Description: "Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible." Job Description: "If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team. Apply today and join a team that puts patients and people first." But we should remove application instructions? The instruction says remove application instructions. "Apply today and join a team that puts patients and people first." That's somewhat application encouragement. Might be considered application instruction. Safer to remove that sentence? It's not exactly instruction to apply but encouragement. Might be considered boilerplate. I'd remove it to be safe. Keep the first sentence: "If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team." Days & Hours: "Monday-Friday 8:30-5" Essential Responsibilities: list of bullet points (they are sentences separated by periods). We need to convert each to

• . Let's extract each responsibility: - Oversee, day-to-day administrative functions and general office duties for assigned Metro Clinics. - Ensure the front desk and aides are staffed appropriately to support assigned clinics. - Train and onboard staff on all systems and procedures. - Disciplinary action for employees (FD, Aides) - Employee time cards approvals/monitoring, and PTO review, Call Outs and coverage plans to ensure office is appropriate staffed and operational - Collaborate with therapists and staff to ensure the best possible outcome for the office. - Effectively communicate expectations of administrative procedures of the role - Ensuring staff is knowledgeable of and performing standard operating procedures. - Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. - Point of contact for all clinic complaints, issues, customer service line items - “Face” of the clinic support team, for communications and clinic pulse checks and resolution - Internal customer service rep for all assigned office locations- staff, directors, therapists, aides, front desk, etc. - Weekly visits and touchbases for 7+ clinics - Handle patient concerns and escalations - Performs other duties and assignments as required. We need to keep them as is. Knowledge & Skills Required: list: - Strong Microsoft 365 and outlook (accuracy a must). - Must possess excellent time management and organizational skills. - Knowledge of regulatory standards and compliance requirements - Must work effectively with all management levels and staff affiliates. - Must have strong interpersonal skills, maturity, and good judgment; demonstrate a positive can-do attitude; have effective communication skills with a diverse range of individuals. - Highly effective soft skills required - Excellent interpersonal/ communication skills, both verbal and written. - The ability to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously. - Must have personal means of transportation to be able to travel to multiple locations/sites - Healthcare office experience preferred Physical Requirements: list (sentences). We'll convert each clause? It's a paragraph describing physical requirements. Could be kept as

  but it's a list of requirements. The instruction: Use

  • for any list of duties/requirements/benefits. This is a list of physical requirements, so we should make
    • . Let's break into items: - While performing the duties of this job, the staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. - The staff member can regularly lift and/or move up to 40 pounds. - Specific vision abilities required by this job include close vision, distance vision, and depth perception. - The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. - The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate. - Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company’s services (may include: visitors, patients, staff members, or others). We'll keep as list items. Qualifications: list: - High school diploma or GED is required. - 3+ years of medical office experience preferred, with familiarity in EMR systems a plus. - One year of experience in a customer service-oriented role is strongly preferred. - Proficiency in Google Suite is required. - Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns - Ability to work effectively within a team environment. - Excellent interpersonal skills and the ability to quickly adapt to new programs. - Ability to successfully complete in-service training. - Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition. - Ability to maintain a professional attitude and conduct in the welfare of patients. - Strong record-keeping and report-writing skills. - Ability to use logic and problem-solving skills to resolve issues - Ability to work independently under tight deadlines in a rapidly changing environment - Excellent time management and organizational skills - We’re looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary roles Additional Information (Benefits): list: - Competitive compensation package - 401(k) plan with company matching options - Generous Paid Time Off - A rich benefits package, including medical, dental, life and long-term disability insurance - Progressive Leadership Development Programs - New York's 529 College Savings Program - Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits - FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work - Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration - And much more! - Salary is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography. - Medical, dental, vision, 401(k), paid time off, and other benefits are also available, subject to the terms of the Company's plan. We need to separate Pay and Benefits. Pay: we have "Competitive compensation package" and "Salary is based on various factors...". Could be Pay section. Benefits: the rest. We'll create:

      About the role

      Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.

      If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team.

      Schedule

      Monday-Friday 8:30-5

      Responsibilities

      • Oversee, day-to-day administrative functions and general office duties for assigned Metro Clinics.
      • Ensure the front desk and aides are staffed appropriately to support assigned clinics.
      • Train and onboard staff on all systems and procedures.
      • Disciplinary action for employees (FD, Aides)
      • Employee time cards approvals/monitoring, and PTO review, Call Outs and coverage plans to ensure office is appropriate staffed and operational
      • Collaborate with therapists and staff to ensure the best possible outcome for the office.