Clinic Support Staff - Springfield

About Us

At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve. We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all.

About the Role

This position provides essential secretarial and receptionist support to ensure the smooth operation of a designated River Valley Counseling Center site. Responsibilities include managing client records, verifying insurance, scheduling appointments, handling phone calls, and maintaining a professional front office environment. The role also requires confidentiality, strong communication skills, and the ability to support staff, clients, and administrative functions efficiently.

Responsibilities

• Provide secretarial and clerical support for the effective operation of the assigned site location.
• Coordinate and schedule appointments or meetings, as requested, for the professional staff.
• Organize and maintain accurate files and records and retrieve files as necessary.
• Answer phone calls promptly and courteously and take and communicate messages accurately.

Requirements

• High school graduate, with emphasis on Secretarial Sciences.
• Minimum six months experience in a computerized office environment; computer literacy required.
• Bilingual language capabilities a plus.

Benefits

• Generous time off benefits for eligible positions.
• Excellent and affordable insurance including health, vision, dental, and pet insurance.
• Mileage reimbursement.
• 403b match.
• CEU reimbursement.
• Additional compensation for advanced education for qualifying positions.
• Exclusive employee discounts.
• A supportive, mission-driven work environment.
• Opportunities for professional development and continuing education.
• Collaboration with a compassionate, multidisciplinary team.
• The chance to make a real difference in our communities.

Pay

$21.00 to $21.50 hourly, based on years of experience, level of education, specialty, and licensure/certifications.