Clinic Support Associate - FT - Day - LIFE Bordentown NJ

Position Overview

Performs a wide range of clerical duties and a variety of office procedures in support of communication and coordination among members of the Capital Health PACE clinic. Serves as primary point of contact between participants and caregivers to clinic team, and provides clerical support through answering phones, greeting participants, and assisting with coordination of care for the participants.

Essential Functions

• Orders all oxygen, respiratory supplies, and equipment in required systems.
• Interacts with outside agencies as required.
• Keeps an updated list of all participants with orders for oxygen and follows up regularly with these participants to make sure that they have an adequate supply of back-up oxygen tanks in the home.
• Maintains medical supply levels in the clinic and orders as needed.
• Orders wound supplies for participants when needed.
• Enters all authorizations in Electronic Medical Record (EMR) as needed or requested.
• Affords assistance with optometry visits.
• Assists with the order and procurement in EMR and follows up in a reasonable amount of time to determine eyeglasses availability. Notifies the participant and arranges pick-up and delivery. Ensures receipt.
• Contacts all relevant parties to schedule all stat testing ordered by physician.
• Ensures that the participant is pre-registered, and interacts with employees in transportation for the participant to be taken to appointments.
• Ensures that all paperwork, including face sheet, consultation sheet, and orders, are sent with the participant.
• Registers participant in hospital system for all completed lab work prior to lab work being sent to hospital.
• Scans medical record documents into the EMR. Stamps scanned documents with date received.
• Updates the daily wrap-up report throughout the day and sends to required staff at the close of the workday.
• Collects and scans into the EMR all outside appointment consultation reports and labs. Ensures that these records are scanned to the physician after each visit.
• Ensures that all labs received are forwarded to the appropriate clinic RN for further evaluation.
• Folows up on outstanding labs, consults, and test studies to ensure that the proper documentation has been received in a timely manner. Documents every follow up attempt. Notifies physician with anything outstanding due to unsuccessful attempts.
• Trades with other positions and covers these roles as needed.
• Establishes and maintains open lines of communication with the nurses and staff. Communicates any problems, concerns, or issues promptly to the director.
• Places orders in DME tracker for supplies and equipment, and orders for other departments as needed or requested.
• Places all orders for new bed requests and bed repairs. Follows up on orders to assure completeness. Inputs for all bed pickups as requested.
• Completes required authorizations.
• Schedules all PCP assessments and visits as required or requested.
• Updates and sends out the weekend reports on Friday weekly to required parties.
• Updates the participant code status sheets weekly and replace them in all AEDs throughout the Capital Health PACE center.
• Performs other duties as assigned.

Minimum Requirements

• High school diploma or GED.
• One year of college or technical school preferred.
• Two or more years of experience preferred.

Physical Demands and Work Environment

• Frequent physical demands include: Sitting, Standing, Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion.
• Occasional physical demands include: Continuous physical demands include: Lifting Floor to Waist 35 lbs., Lifting Waist Level and Above 35 lbs.

Sensory Requirements

• Accurate Near Vision, Accurate Far Vision, Accurate Color Discrimination, Accurate Depth Perception, Accurate Hearing.

Anticipated Occupational Exposure Risks

• Bloodborne Pathogens, Chemical, Airborne Communicable Disease, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations, Extreme Noise Levels, Dust/Particulate Matter.

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA)
• Healthcare FSA
• Dependent Care FSA
• Retail Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance
• Voluntary Life Spouse
• Voluntary Life Employee
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program