Clinic Supervisor: Workers' Compensation

About the role

The Workers’ Compensation Program Supervisor provides operational leadership and oversight for the Workers’ Compensation Program, ensuring efficient coordination of care and exceptional service for injured workers, employers, payers, and referral partners. This role serves as the primary liaison among nurse case managers, workers’ compensation carriers, third-party administrators, attorneys, providers, employers, and clinic staff to support timely and compliant management of workers’ compensation cases.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Provides direct supervision, leadership, coaching, scheduling, training, and performance management for Workers’ Compensation Program staff, including RN Case Managers, Referral Specialists, Authorization Specialists, and Clerical Secretaries.
• Serves as the primary liaison between RN Case Managers, workers’ compensation carriers, third-party administrators, employers, attorneys, physicians, advanced practice providers, and clinic staff to facilitate coordinated, timely, and effective patient care.
• Promotes an environment of Patient Centered Care by ensuring injured workers receive coordinated, efficient, and compassionate care throughout the continuum of treatment and recovery.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Requirements

• Must be comfortable operating in a collaborative, shared leadership environment.
• Required the ability to read, write, and understand the English language, and communicate effectively with patients, visitors, and colleagues while performing their job duties.
• Must meet one of the following: 1) Current license or certification in one of the following roles: RN, LPN, CMA, Radiology Tech, Lab Tech, Surgical Tech or Mental Health Therapist; or 2) Associate's degree in business, nursing, health administration; or 3) Bachelor's degree in business, nursing, health administration; or 4) enrolled in a Bachelor’s program and actively pursuing.
• Two years’ experience in a clinic/physician office.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Computer proficiency including Word, Excel, and office management computer program experience.
• Experience setting goals, defining objectives, and working directly with physicians.
• Financial background including use of spreadsheets, preparing financial reports, analyzing financial information, and preparing budgets.
• Extensive quality assurance background with a proven commitment to high standards of performance.
• Experience with applicable state and federal regulatory agencies and occupational health safety laws governing clinic operation.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Qualifications

• Current license or certification in one of the following roles: RN, LPN, CMA, Radiology Tech, Lab Tech, Surgical Tech or Mental Health Therapist.
• Associate's degree in business, nursing, health administration.
• Bachelor's degree in business, nursing, health administration.
• Enrolled in a Bachelor’s program and actively pursuing.
• Applicable MercyOne experience and/or external supervisory experience may be considered in lieu of education requirements at the sole discretion of MercyOne Medical Group senior leadership.

Skills

• Knowledge of CPT codes, billing and collection practices, fee structures, and practice standards.
• Computer proficiency including Word, Excel, and office management computer program experience.
• Experience setting goals, defining objectives, and working directly with physicians.
• Financial background including use of spreadsheets, preparing financial reports, analyzing financial information, and preparing budgets.
• Extensive quality assurance background with a proven commitment to high standards of performance.
• Experience with applicable state and federal regulatory agencies and occupational health safety laws governing clinic operation.

Benefits

Not specified.

Pay

Not specified.

Schedule

40 hours per week, Day shift, Mostly M-F. Occasional Evenings and Weekends.