SUPERVISOR, WORKERS' COMPENSATION (WORKER'S COMPENSATION)

About the role

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Risk Management

Oversees the day-to-day operations of the Workers’ Compensation department, providing leadership, guidance, and support to claims staff while ensuring that injured employees receive timely, fair, and effective assistance throughout their recovery process.

Recruitment

Interviews are projected to be scheduled for the week of August 3rd, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Develops, oversees, and evaluates the claims settlement process and approves settlements to the limit of established authority; prepares written analysis and settlement recommendations for cases exceeding established authority for submission to the director
• Coordinates and chairs meetings to develop case strategy
• Coordinates/oversees immediate psychiatric care for employees involved in or witnessing fatal accidents
• Oversees, audits, and establishes procedures for outside firms providing workers' compensation claims administration services; serves as liaison between Metro and these firms
• Advises and makes recommendations to Metro management regarding workers' compensation policies, procedures, and case disposition
• Develops and measures results of the Workers' Compensation program
• Represents Metro at appeal hearings, settlement conferences, internal labor arbitration hearings, and before the Board of Directors to receive authorization for claim settlements
• Compiles case documentation for workers' compensation litigation and labor issues
• Affasses training needs and develops and presents training on workers' compensation issues, procedures, and laws to Metro management and staff
• Supervises, trains, and motivates assigned staff
• Accounts for assigned employees' compliance with the safety rules, policies, and procedures

Minimum Qualifications

• Bachelor's Degree in Business Administration, Human Resources, or a related field
• Five years of relevant experience examining and processing complex California workers' compensation indemnity claims, including experience as a team leader and in training staff; some positions in this class may require specialized experience in area of assignment
• California Self-Insured Administrator's Certificate in Workers' Compensation
• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

• Self-Insurance Administrator’s Certificate from the Department of Self Insurance Plans required
• Experience managing claim investigation, indemnity processing, regulatory compliance, and litigation support
• Experience leading or providing supervisory direction to claims adjusters and clerical staff is highly valued
• Experience interpreting and applying California Labor Code, Workers' Compensation policies and procedures, industry best practices, and medical terminology in the administration of workers' compensation programs

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out