Clinic Success Manager

About the role

The Clinic Success Manager ensures that everyone—the teammates, the patients and the parents—at a clinic is successful. They are responsible for all non-clinical aspects of the clinic and for creating an efficient, productive and fun environment for our teammates and patients. This role is the second-in-command at the clinic and is the Clinical Director’s right hand. They are a team that works together to make sure the clinic as a whole is successful.

Responsibilities

• Scheduling new patient assessments and family tours
• Handling new patient onboarding and scheduling
• Monitoring patient and teammate attendance
• Ensuring consistent and timely session note conversion
• Leading the clinic's morale committee by supporting in the organization of off-site team building activities, happy hours, and other teammate engagement activities
• Supporting the CD in budget oversight, teammate hiring, new-hire training, and teammate performance management initiatives
• Planning community-focused events, caregiver/patient events and team building events each quarter
• Managing the clinic’s schedule for ongoing schedules, callouts, and coverage needs
• Ensuring proper maintenance of the facility, technology, and therapy materials to support seamless service delivery
• Conducting regular team meetings to communicate goals, updates, and performance insights
• Assisting in hiring, training, and onboarding new staff to ensure a strong team foundation
• Providing coaching and mentorship to staff, promoting professional growth and development
• Tracking clinic revenue, expenses, and financial performance in collaboration with leadership

Requirements

• A 4-year degree from an accredited university required
• At least 2+ years of experience working in a healthcare environment strongly preferred
• Experience working in the ABA industry strongly preferred
• Excellent attention to detail skills
• Impeccable interpersonal skills as you will be interacting daily with families and teammates
• At least 1 year experience managing or handling oversight of a large team of hourly employees
• Ability to work 7:00am-3:00pm Monday - Friday and occasionally on the evenings or weekends for a community event

Qualifications

• Charismatic and driven leader
• Strong communication and organizational skills
• Ability to manage multiple tasks and priorities
• Experience in healthcare administration or similar field

Skills

• Excellent communication and interpersonal skills
• Attention to detail
• Team management and leadership
• Event planning and coordination
• Financial management and budget oversight

Benefits

• Competitive compensation with growth opportunities!
• Able to accrue up to 4 weeks of PTO throughout the year
• Ongoing Training and Development - We provide ongoing personal and professional development through our Boost program
• Unlimited Career Potential - We offer clear professional milestones to build your career
• Unmatched Benefits - We offer all our teammates a 401(k) plan with match, free short-term disability insurance, free life Insurance, access to mental health support, and more
• Teammate Recognition through our partnership with Bonusly
• Holistic Perks Program: We provide thoughtful perks that focus on the whole individual such as: ClassPass membership, university program tuition discount, childcare subsidy and more

Pay

Commensurate with experience

Schedule

7:00am-3:00pm Monday - Friday and occasionally on the evenings or weekends for a community event