Clinic Success Manager

About the role

Ensure Integrity. Enhance Satisfaction. Elicit Positivity. Bloomwell Autism Therapy is looking for a charismatic and driven leader to join our team as the Clinic Success Manager. The Clinic Success Manager ensures that everyone—the teammates, the patients and the parents—at a clinic is successful. They are responsible for all non-clinical aspects of the clinic and for creating an efficient, productive and fun environment for our teammates and patients. This role is the second-in-command at the clinic and is the Clinical Director’s right hand. They are a team that works together to make sure the clinic as a whole is successful.

Responsibilities

• Scheduling new patient assessments and family tours
• Handling new patient onboarding and scheduling
• Monitoring patient and teammate attendance
• Ensuring consistent and timely session note conversion
• Leading the clinic's morale committee by supporting in the organization of off-site team building activities, happy hours, and other teammate engagement activities
• Supporting the CD in budget oversight, teammate hiring, new-hire training, and teammate performance management initiatives
• Planning community-focused events, caregiver/patient events and team building events each quarter
• Managing the clinic’s schedule for ongoing schedules, callouts, and coverage needs
• Ensuring proper maintenance of the facility, technology, and therapy materials to support seamless service delivery
• Conducting regular team meetings to communicate goals, updates, and performance insights
• Assisting in hiring, training, and onboarding new staff to ensure a strong team foundation
• Providing coaching and mentorship to staff, promoting professional growth and development
• Tracking clinic revenue, expenses, and financial performance in collaboration with leadership

Requirements

• A 4-year degree from an accredited university required
• At least 2+ years of experience working in a healthcare environment (strongly preferred)
• Experience working in the ABA industry (strongly preferred)
• At least 1 year experience managing or handling oversight of a large team of hourly employees

Skills

• Excellent attention to detail
• Impeccable interpersonal skills (interacting daily with families and teammates)

Benefits

• Competitive compensation with growth opportunities
• Ample PTO – 4 weeks of PTO accrued throughout the year
• Ongoing Training and Development – Boost program for personal and professional development
• Unlimited Career Potential – clear professional milestones to build your career
• Unmatched Benefits – 401(k) plan with match, free short-term disability insurance, free life insurance, access to mental health support, and more
• Teammate Recognition through partnership with Bonusly
• Holistic Perks Program – ClassPass membership, university program tuition discount, childcare subsidy, and more

Schedule

Ability to work 7:00am‑3:00pm Monday‑Friday, with occasional evenings or weekends for community events.