Clinic Site Supervisor - Occupational Health Services - Citran

Primary Function/General Purpose Of Position

The Site Supervisor will assist in managing operations for an urgent care clinic by managing staffing, training, supplies, workflow, billing processes and customer service as well as maintaining a safe, positive work environment.

Essential Job Functions

• Maintains clinic activity and patient flow to ensure efficient and effective patient care.
• Participates in promotion of positive culture and teamwork.
• Demonstrates excellence in care in all interactions, for both patients and internal teams.
• Identifies opportunities for improvement, troubleshoots issues and/or communicate/escalate timely to Provider, direct supervisor, or other appropriate internal resources.
• Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner.
• Maintains clinical and administrative skills to meet patient care and daily operational needs.
• Understands and adheres to the legal responsibilities and requirements within the role.
• Open to travel to other urgent care facilities if necessary or adjusting work hours to meet patient care needs as directed by the manager.
• Performs cross-functional duties as needed, including front desk duties such as registration, scheduling, answering phones, cash handling and other duties such as scribing, ordering of supplies, etc.
• Creates and maintains staff work schedules and ensures optimal staffing across functional areas within clinic.
• Aids in evaluating behaviors and disciplinary action of staff.
• Aids in ensuring staff are adequately trained to perform assigned duties safely and correctly.
• Aids in ensuring excellence in customer experience by addressing customer feedback, monitoring patient satisfaction metrics, and implementing solutions for improvements.
• Aids in ensuring staff compliance with company policies and procedures and state and federal rules and regulations.
• Maintains proper inventory process and ordering to ensure adequate stock of supplies.
• Participates in meetings for regular touch base and for special projects as needed.
• Aids in problem solving and implementation of operational strategies under the direction of clinic and market leadership.

Licensing/Certification

• BLS Basic Life Support (required within 90 days of hire)
• Maintain current licensure/certification if applicable (MA, ED Tech, ED Tech Advanced) (preferred)

Education

• High School Diploma or GED (required)

Work Experience

• 2 years experience in healthcare setting (required)
• 1 Year Experience In Supervisory/leadership Role (required)

Training

• Electronic Health Record – EPIC, Docutap or Experity (preferred)

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support