Clinic Service Coordinator

Position Summary

The Clinic Service Coordinator supports the day-to-day administrative flow of the clinic by overseeing the front desk responsibilities, coordinating communication with families and staff, and ensuring an organized, welcoming environment. The Clinic Service Coordinator supports the Regional Clinic Operations Manager (RCOM) in maintaining smooth clinic operations.

Essential Functions

• Serve as the first point of contact for families, staff, and visitors, managing check-in and check-out processes.
• Oversee all front desk responsibilities, including phone management, voicemail/email monitoring, and supporting daily patient flow.
• Collect, record, and reconcile time-of-service payments (copays, self-pay, deposits).
• Maintain clinic cleanliness, organization, and supply readiness; monitor and report supply needs.
• Direct families and staff to appropriate internal resources for questions or concerns.
• Provide tours to prospective patients and families, as needed.
• Communicate the Westside Way to families, staff, and community members.
• Aid in distributing printed materials and family communications.
• Act as the on-site liaison for contractors and vendors.
• Maintain clinic security by verifying visitor identification and documentation.
• Support clinic engagement efforts and staff morale initiatives.
• Perform clerical tasks related to medical records management.

Qualifications

• Required Education, Experience and Credentials: High school diploma or equivalent. Proficiency in basic computer applications and multi-line phone systems. Prior experience in a customer service, administrative, or front desk role; healthcare or therapy setting experience strongly preferred.
• Knowledge, Skills And Abilities: Familiar with Google Workspace or similar software. Strong interpersonal and communication skills, with the ability to engage professionally with families, staff, and visitors. Demonstrated ability to multitask, prioritize, and maintain organization in a fast-paced environment. Ability to handle sensitive information with discretion and maintain confidentiality.
• Personal Attributes: Organized: Keeps tasks, schedules, and the clinic environment structured and efficient. Detail-Oriented: Ensures accuracy in documentation, payments, and communications. Dependable: Reliable, punctual, and consistent in meeting responsibilities. Adaptable: Handles changing priorities and unexpected situations with professionalism. Friendly and Approachable: Creates a welcoming atmosphere for families, staff, and visitors. Strong Communication: Be able to communicate and connect with a variety of stakeholders, including but not limited to families, staff, and community members. Professionalism: Ensure your clinic is tour-ready at all times and showcase our organization, team, and therapeutic approach with professionalism.

Work Environment And Physical Demands

• Prolonged periods of sitting, frequent computer and phone use.
• Frequent walking, bending, and crouching.
• Occasional lifting of light to moderate materials, up to 15 pounds unassisted.

Benefits

This is a full-time position. Full-time employees are eligible for a comprehensive range of benefits, including Medical, Dental, Vision, and Life Insurance; a 401(k) retirement plan with company match; Paid Time Off; Sick Time; and a robust Employee Assistance Program.