Patient Service Coordinator

About The Job

General Summary of Position

Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments, registers patients, collects co-payments, Time-of-Service (TOS) payment processing, updates demographic and insurance information, and provides patients with follow-up appointments and requisitions for tests.

Primary Duties And Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
• Complies with governmental and accreditation regulations.
• Manages the intake of patients into the practice, screens for emergent conditions, registers, verifies insurance, and explains patient responsibility regarding payment for services and co-pays.
• Collections copayment prior to care, posts TOS payments, collects and reviews of all encounter forms, and prepares charge batches as assigned.
• Ensures appropriate and timely status assignment of all appointments. Schedules appointments including follow-up and referral appointments.
• Answers the telephone in accordance with the policy and service expectations, provides telephone triage, disseminates messages appropriately utilizing available technology, prioritizes calls appropriately and timely.
• Prepares updates and copies forms, reports, and records on a routine basis; scans, imports, and indexes regularly to keep information flowing into patients' medical record.
• Contacts patients regarding missed appointments; monitors and tracks no-shows and enters data into system.
• Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information ensuring charges are entered in a timely manner in accordance with departmental procedures.
• Supports organization initiatives related to new technology, clinical programs, and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
• Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team.
• Interacts effectively with colleagues, medical providers, and others to communicate essential information and to ensure a high level of patient experience.
• Takes personal responsibility for the neat appearance of the work location to include front office reception area, break room, and other assigned areas, assuring each area represents MedStar Health in a positive manner.
• Participates in meetings and on committees as needed or assigned.
• Adheres to MedStar's high reliability organization (HRO) principles and embodies Just Culture standards.
• Participates in multi-disciplinary quality and service improvement teams.

Qualifications

• Education: High School Diploma or GED required. One year of relevant education may be substituted for one year of required work experience.
• Experience: Less than 1 year 6 months - 1 year experience providing high quality customer service required. Preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules, registration systems, and electronic records required and working knowledge of IDX/GE centricity business preferred.
• Licenses and Certifications: CPR - Cardiac Pulmonary Resuscitation. MedStar Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required. Additional unit/specialty certifications may vary by department or business unit.
• Knowledge, Skills, and Abilities: Excellent interpersonal communication and customer service skills and good telephone etiquette. Requires knowledge of medical terminology and effective oral and written communication skills. Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.

Pay

This position has a hiring range of USD $18.70 - USD $32.72 /Hr.