Patient Service Coordinator

About the role

The Patient Service Coordinator ensures a positive, efficient patient experience at the BlueHealth Baptist Care Center. Responsibilities include greeting patients in a courteous manner, patient scheduling, and ensuring patient and Care Center readiness prior to appointments, including insurance verification and collection of all necessary releases.

The incumbent is accountable for providing quality service to patients in support of the Care Center’s commitment to the patient’s holistic health journey. The Patient Service Coordinator provides a high level of patient satisfaction during all patient interactions, requiring knowledge and support of multiple functions as needed. The role ensures patient satisfaction by consistently representing BlueHealth Baptist Care Center professionally and promoting its benefits and services.

Responsibilities

• Greet patients courteously and professionally.
• Schedule patient appointments efficiently.
• Ensure patient and Care Center readiness prior to appointments, including insurance verification and collection of necessary releases.
• Provide quality service to support the Care Center’s commitment to the patient’s holistic health journey.
• Maintain a high level of patient satisfaction during all interactions.
• Represent BlueHealth Baptist Care Center professionally and promote its benefits and services.

Requirements

• Bachelor’s degree with at least a 3.0 GPA.
• Excellent active listening skills to clearly understand patient issues.
• Excellent communication skills to project a professional company image at all times.
• Proactive, service-oriented demeanor with the ability to quickly address potential issues or delays.

Benefits

We offer a comprehensive benefits package worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field.