Clinic Secretary Assistant - CNA Required

About the role

Children’s Wisconsin is a health system dedicated to the health and well-being of children. We provide a range of services including primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services, and family resource centers. The position involves maintaining a safe, clean, and organized environment for patient care and providing clerical support.

Responsibilities

• Prepares exam rooms and directs patients/families to exam rooms.
• Obtains and documents patient height, weight, and vital signs.
• Assists with the collection and documentation of patient information such as health screenings, allergies, and home medications.
• Reports any observations or concerns to the nurse or physician.
• Aids in procedures and patient care as directed by the nurse or physician.
• Collects and labels specimens and ensures delivery to the appropriate department.
• Transports stable patients to designated areas and assists the nurse in the transport of unstable patients.
• Performs point of care testing according to established policies, if applicable.
• Obtains and transports medications and hand delivers to the designated nurse or prescriber per the Medication-Administration policy.
• Responds to emergency Code 7 situations and awaits further direction.
• Maintains clinic flow, monitoring patient location and wait time.
• Maintains a clean, organized, and safe environment within the clinic area.
• Safeguards the quantity of supplies and ensures compliance with expiration dates, code cart readiness, and refrigerator temperature monitoring.
• Maintains availability of equipment needed for patient care.
• Communicates with physicians and staff to maintain optimal clinic operations.
• Prepares for clinic by completing paperwork procedures, assuring all necessary information, radiographs, and diagnostic studies are available for the clinic appointment.
• Greets patient and family in a welcoming manner, ensuring confidentiality and privacy.
• Updates demographic data on face sheets, verifies insurance/scans insurance cards, and collects insurance co-pays.
• Utilizes the electronic clinical information systems to support clinic operations and patient care.
• Schedules patient appointments and diagnostic testing through the use of the computerized scheduling system and its components.
• Maintains the daily schedule which includes, but is not limited to, management of daily appointments, no-shows, cancelled appointments, bump list appointments, and appointments on the wait list.
• Interacts effectively with all departments regarding scheduling and triaging of appointment calls.
• Manages telephone calls and documents information appropriately.
• Enters patient charges, orders, and diagnoses into the computer within the established time standards.
• Advises parent/patients of the necessity of obtaining an insurance referral prior to the clinic appointment and manages appointments for patients without referrals.

Requirements

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
• Previous experience in a pediatric healthcare environment preferred.

Qualifications

• Currently registered with the State of Wisconsin Registry for Nursing Assistants to be eligible for employment in the basic provider settings, or certified as one of the following: Clinical Certified Medical Assistant, Certified Medical Assistant, or Registered Medical Assistant.
• Registry/certifications not required to be renewed after hire.
• Proficient data entry skills with accuracy and speed preferred.
• Excellent interpersonal skills necessary to gather and share information with physicians, patients, visitors, families, and team members in a courteous and confidential manner.
• Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously.

Skills

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required.

Benefits

Details about benefits will be provided upon request.

Pay

Details about pay will be provided upon request.

Schedule

Week 1: Monday-Thursday 0830-1700
Week 2: Monday/Tuesday/Wednesday/Friday 0830-1700