Unit Secretary CNA

Essential Duties & Responsibilities

• Serve as the primary receptionist for the nursing unit, ensuring timely and professional communication between patients, families, physicians, and healthcare providers.
• Monitor incoming faxes, printers, and electronic communications for laboratory and pharmacy reports; promptly distribute information to the appropriate nursing staff.
• Enter laboratory test orders accurately into designated laboratory systems.
• Collect information from physician rounds, including physician orders, and communicate updates to nursing personnel while ensuring proper medical record documentation.
• Assist with the completion and processing of physician orders and progress notes as needed.
• Coordinate communication with radiology and other healthcare providers regarding required exams, procedures, and consultations.
• Maintain Unit Secretary logs, records, and nursing station organization.
• Respond to call lights promptly and courteously; assist with basic patient needs within the scope of CNA certification and under the direction of licensed nursing staff.
• Absorb and distribute information from physician rounds, including physician orders, and communicate updates to nursing personnel while ensuring proper medical record documentation.
• Maintain and organize unit supplies, including forms, office materials, and patient identifiers (e.g., armbands, labels), ensuring the nursing station remains stocked and orderly.
• Support patient admissions and related administrative processes.
• Provide exceptional customer service support to patients, families, staff, and visitors.
• Promote a positive patient and family experience through professional, compassionate interactions.
• Perform additional duties and special assignments as required.

Minimum Qualifications

• A high school diploma or equivalent required, including the ability to read, write, and comprehend medical terminology.
• Previous Unit Secretary, Nursing Secretary, or Medical Secretary experience preferred.
• Completion of a Medical Secretary or similar healthcare training program preferred.
• Working knowledge of medical terminology, hospital operations, and professional telephone etiquette required.
• Excellent customer service, communication, and organizational skills.
• Demonstrated ability to work independently, prioritize tasks, and manage time effectively with minimal supervision.
• Must meet all applicable state and local health regulations.
• Certified Nursing Assistant (CNA) certification required.
• Must maintain regular, predictable, and dependable attendance.
• Ability to perform essential job functions with or without reasonable accommodation.