CLINIC RECEPTIONIST- M,T,Th,F 9-5:30; W 8-4:30

Skills

• Excellent written and verbal communication skills
• Professional, polished and articulate
• Strong computer skills including Microsoft Excel and Outlook
• Independent, prioritizing and completing tasks in a timely manner
• Organizational and time management skills

Responsibilities

• Serves as first contact for patients, families and visitors
• Greets all visitors and answers telephone in a courteous, timely and professional manner
• Takes accurate messages and directs calls to appropriate staff members in a timely manner
• Reviews patient accounts prior to appointments to ensure forms are current and scanned in to EMR
• Verifies patient demographics at each visit
• Provides appropriate paperwork to new patients
• Ensures Medicare patient's MSP questionnaire is accurately completed at each visit
• Verifies insurance eligibility
• Collections payments and/or forwards appropriately
• Applies discounts as applicable
• Refers patients to the billing office for payment arrangements as needed
• Completes day end procedures within approved time frames
• Verifies charges accurately and timely
• Stays up to date regarding knowledge of coding and medical terminology
• Schedules new and return appointments
• Schedules are kept current
• Documents no show, reschedule and cancelled appointments
• Creates telephone encounters as needed and directs calls to the appropriate staff for triage
• Ensures fax in-box is kept current
• Reviews systems daily to confirm all documents and test results are linked to the correct patient accounts
• Releases medical records appropriately per policy
• Organizes all paperwork and filing as appropriate
• Ensures documentation is legible and complete
• Complies with all established safety procedures to ensure a safe environment for patients, visitors and staff
• Participates in performance improvement activities