Clinic Receptionist

Responsibilities

• Greet and attend to clients in person and over the phone.
• Professionally assist providers, staff, visitors, and clients.
• Check in and or check out of clients.
• Maintain clinic inventory such as checking supplies, scheduling equipment, and maintenance repairs.
• Ensure that stock levels are adequate and orders are made timely.
• Answer all phone calls and emails in a professional and courteous manner.
• Perform all duties within HIPAA, OSHA and PRIME's policies, procedures and regulations.
• Mailing, shipping, sorting and distributing mail.
• Aid clients and patients with completing necessary forms and documentation.
• Maintain and enter electronic medical records and files.
• Maintain confidentiality of all providers, staff, and client information.
• Schedule appointments between providers and clients.
• Liaise between staff with discretion and professionalism.
• Adhere to policy and procedures during all activities.
• Assist with admissions, check in or checkout and treatment of clients as per agreed protocols.
• Communicate medical results and/or issues to clients under clinical supervision.
• Process and complete accurate records of the client visit within accordance to the set timeframe.
• Ensure all necessary paperwork is entered correctly during the check in process.
• Ensure all completed paperwork, required testing was completed upon the patient's departure.
• Scan, fax and or email results to clients and attachments.
• Follow all DOT and MRO protocols to ensure PRIME is in compliance.
• May be required to travel and work at different PRIME locations.
• Must have reliable transportation.
• May be required to work overtime and or holidays.
• Other duties as assigned.

Required skills and qualifications

• 2+ years of experience at a healthcare facility in a medical receptionist or medical assistant role (essential).
• Working knowledge of medical terminology, HIPAA regulations, and medical coding (highly advantageous).
• Knowledge of Systoc
• Communication skills to converse clearly over the telephone and in person.
• Innovative thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multitask.
• Strong organizational, administrative, and planning skills.
• Self-motivated
• Ability to work under pressure and react effectively to emergency situations.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and IT skills.
• Passionate about healthcare excellence.

Physical Demands

• Sitting or standing for prolonged periods of time, lift, carry push, pull or otherwise move objects up to 50 pounds.
• Repetitive motion. Extensive use of computers and keyboard.
• Substantial movements (motions) of the wrists, hands, and/or fingers.
• Prolonged kneeling, bending and working overhead.
• The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
• Work is performed in a medical office environment and requires the ability to operate standard office equipment and keyboards.
• Must have the ability to lift and small carry parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials.
• May be required to climb stairs daily.

Mental Requirements

• Learn new tasks, remember processes, maintain focus, complete tasks independently,
• make timely decisions in the context of a workflow,
• ability to communicate with employees and visitors,
• ability to complete tasks in situations that have a speed or productivity quota.