Clinic/Practice Assistant, Physiatry

About the role

Join our Physiatry team as a Clinic/Practice Assistant and play an important role in creating a smooth, welcoming experience for patients, providers, and care teams.

Responsibilities

• Make and maintain patient appointments while helping ensure schedules are accurate and efficient.
• Greet and assist patients, creating a positive and professional first impression.
• Answer phone calls, respond to routine inquiries, take messages, and help patients navigate appointment needs.
• Serve as a key point of contact for patients and internal teams.
• Support check-in and check-out processes and assist with administrative needs related to patient visits.
• File, scan, print, fax, and organize documents related to patient care and practice operations.
• Process billing forms, co-payments when required, and documentation for the medical record.
• Request patient medical records, laboratory results, and other information needed by the care team.
• Open and distribute mail or faxes and type forms, records, schedules, memos, and other materials as directed.
• Auxiliary in managing messages related to prior authorizations, provider questions, prescription refills, and test results.
• Perform more complex or specialized functions, such as surgical scheduling or schedule changes, as appropriate for the department.

Qualifications

• A High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Proficiency with Microsoft Office applications and general office operations, including filing, copying, scanning, printing, and faxing.
• Strong phone skills with the ability to manage routine and non-routine calls professionally.
• Excellent written and verbal communication skills, including composing and editing emails, memos, and letters.
• Strong organization, attention to detail, and time management skills.
• Ability to manage multiple priorities, follow established protocols, and work effectively within clinical systems.

Additional Job Details (if Applicable)

This is a great opportunity for someone who enjoys being at the center of a collaborative care environment and wants to make a meaningful impact on the patient experience. If you are dependable, detail-oriented, and energized by helping a clinical practice run smoothly, we encourage you to apply.