Clinic/Practice Assistant I

Mass General Brigham · Boston, MA · 1 wk ago

Administrative$17.71–$23.2/hrFull-time

Massachusetts Eye and Ear Infirmary, part of Mass General Brigham, supports patient care, research, teaching, and community service as a not-for-profit organization. We invite applicants to join our high-performing teams driving groundbreaking medical discoveries.

About the role

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. This role involves routine clerical tasks and administrative duties related to patient visits, including scheduling, check-in, and check-out. Actual job duties may vary by department.

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handle, screen, and/or take messages related to prior authorizations, referrals, and verify registrations for accuracy.
May monitor patients in the waiting room and respond to any needs for information.
Assist in patient flow processes.

Requirements

High School Diploma or Equivalent required (experience cannot substitute for degree).
0-1 year of healthcare office experience required.

Skills

Basic proficiency with all Office Suite applications.
Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
Ability to use phone systems and manage non-routine phone calls, solving routine issues as appropriate.
Effective written and verbal communication skills, including composing/editing emails, memos, and letters.
Ability to understand written sentences and paragraphs in work-related documents.
Strong time management and organizational skills to manage multiple tasks effectively.

Physical Requirements

Standing: Occasionally (3-33%)
Walking: Occasionally (3-33%)
Sitting: Constantly (67-100%)
Lifting: Occasionally (3-33%) 20lbs - 35lbs
Carrying: Occasionally (3-33%) 20lbs - 35lbs
Pushing: Rarely (Less than 2%)
Pulling: Rarely (Less than 2%)
Climbing: Rarely (Less than 2%)
Balancing: Occasionally (3-33%)
Stooping: Occasionally (3-33%)
Kneeling: Rarely (Less than 2%)
Crouching: Rarely (Less than 2%)
Crawling: Rarely (Less than 2%)
Reaching: Occasionally (3-33%)
Gross Manipulation (Handling): Constantly (67-100%)
Fine Manipulation (Fingering): Frequently (34-66%)
Feeling: Constantly (67-100%)
Foot Use: Rarely (Less than 2%)
Vision - Far: Constantly (67-100%)
Vision - Near: Constantly (67-100%)
Talking: Constantly (67-100%)
Hearing: Constantly (67-100%)

Pay

$17.71 - $23.20/hour (Grade 2). Base pay is determined by skills, relevant experience, education, certifications, and other essential factors.

Schedule

Scheduled Weekly Hours: 40
Work Shift: Day
Employee Type: Regular

Benefits

In addition to competitive base pay, Mass General Brigham offers comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses (as applicable), and recognition programs designed to celebrate contributions and support professional growth.

Work Location

800 Huntington Avenue (Onsite)