Clinic/Practice Assistant I

Job Summary

Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, and check-out duties. Actual job duties may vary by department.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office
• Make patient appointments and maintain appointment records
• Greet and assist patients
• Answer telephones, assist callers with routine inquiries, and schedule appointments
• File materials in patient folders and print appointment schedules
• Process patient billing forms and scan documents to patient medical records/EPIC
• Call for patient medical records and laboratory test results
• Open and distribute unit mail or faxes
• Type forms, records, schedules, memos, etc. as directed
• May be required to accept co-payments
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results
• Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided)
• Provide assistance and training to others in these areas
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level

Qualifications

• High School Diploma or Equivalent required
• Healthcare office experience: 0-1 year required

Skills

• Basic Proficiency with all Office Suite
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages
• Managing one's own time and the time of others
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems

Schedule

• 40-hours, Days, Onsite
• Department: Primary Care, 75 Fenwood Road, Boston, MA

Pay

• Pay rate starts at $20.00 per hour, with increases based on the candidate's years of experience
• Pay range: $17.71 - $23.20/Hourly

Benefits

• Medical, Dental, Vision
• 403b retirement plan
• Tuition reimbursement
• Discounted MBTA pass & more