Clinic Office Coordinator

About the role

Responsible for organizing the day-to-day functions of the Behavioral Health Outpatient program, which include coordination of all outpatient services such as scheduling, insurance billing, order entry, filing and registration.

Responsibilities

• Performs initial request for outpatient services intake including pre-registration and scheduling.
• Also processes all initial orders including scheduling and obtaining insurance pre-authorization as needed.
• Reviews insurance information and verifies with patient including payment options.
• Verifies insurance coverage with third party payors.
• Obtains pre-authorization when needed.
• Prepares all necessary paperwork in advance, and obtains medical records.
• Arranges transportation requests as needed for scheduled visits and for Masonicare community residents/patients who have referred medical appointments elsewhere.
• Schedules and coordinates patient appointments for long-term care residents and Outpatients.
• Adjusts schedules, as needed, to accommodate patient/resident requests and/or physician or staff schedules.
• Establishes and maintains patient files and records on an ongoing basis.
• Maintaining HIPAA compliance at all times.
• Registers residents/patients on arrival, coordinates and/or monitors flow of patients for various clinics, utilizing aids and volunteers.
• Communicates effectively and tactfully with residents/patients recognizing their age, needs, abilities and physical conditions.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.
• Maintains a working knowledge of Medicare regulations as it pertains to Outpatient Services.
• Works within established department policies, procedures, objectives, quality assessment and improvement programs, safety, environmental and infection control.
• Communicates with other departments, physician offices and long-term care units to maintain effective working relationships.
• Performs other duties as required.

Requirements

• Education: High School Graduate
• Experience: 1-2 years office/medical experience

Schedule

Day Shift / 16 hours per week